CHRYSTIE LAIRD
Mabelvale,AR
Summary
Detail-oriented office manager adept at optimizing payroll and billing processes within public and private sectors. Successfully managed multiple bank accounts and streamlined administrative tasks, enhancing operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Office Manager
Shannon Hills Public Works
Shannon Hills, AR
05.2023 - Current
- Processed all water billing and payments, achieving accurate and timely account management.
- Processed bills for water and fire departments and balanced 5 bank accounts monthly, ensuring financial accuracy and compliance.
- Managed employee vacation requests and supported payroll processing for water and fire departments, ensuring accurate and timely compensation.
- Answered all incoming calls and managed customer inquiries, ensuring prompt and professional communication.
- Issued building and construction permits and processed police reports, improving the efficiency of city administrative tasks.
- Added new accounts for water service and managed collections, reducing bad debts.
Administrative Assistant
Northside Power
Benton, AR
05.2022 - 04.2023
- Coordinated installation schedules for standby generators with lead installer, ensuring timely project completion.
- Coordinated resource preparation for installations and scheduled plumbers to prevent project delays.
- Oversaw office supplies and inventory for Northside Power operations, ensuring availability for daily functions.
- Managed billing and financing processes for clients, streamlining payment collection.
- Collected payments on all services, contributing to consistent cash flow.
- Scheduled annual maintenance, service, and repairs for generators, improving customer satisfaction.
Office Manager
Fairview kennels
Little Rock, Arkansas
02.2013 - 11.2021
- Coordinated schedules and meetings for department staff
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized office supplies and maintained optimal inventory levels to support departmental operations.
- Oversaw inventory levels and organized new supply orders to maintain stock. Placed new supply orders.
- Oversaw maintenance of office equipment and service requests promptly.
- Implemented filing systems for project documentation and records management.
- Trained new staff on office procedures and departmental protocols.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable, facilitating timely financial reporting.
Education
Diploma -
Bryant High School
Bryant, ARNursing Assistant -
Arkansas Baptist College
Little Rock, ARSkills
- Accounting
- Bookkeeping
- Bank Reconciliation
- Accounts Receivable
- Accounts Payable
- Billing Management
- Financial Reporting
- Financial management
- Payroll administration
- Administrative Support
- Office Administration
- Permit Processing
- Data Entry
- Data entry quality
- Filing
- Records management
- Service Scheduling
- Collections oversight
- Microsoft Outlook
- Microsoft Word
- Computer Skills
- Computer Literacy
- Front Desk
- Customer Service
- Customer support
- Phone Etiquette
- Multi-line Phone Systems
- Time management
- Team Management
- Supervising
- Management
- Assistant Manager Experience
- Human Resources
- Organizational Skills
- Relationship building
- Communication
- Teamwork
- Administrative operations
- Customer support
- Administrative operations
- Payroll administration
Personal Information
Work Permit: Authorized to work in the United States for any employer.
Timeline
Office Manager
Shannon Hills Public Works
05.2023 - Current
Administrative Assistant
Northside Power
05.2022 - 04.2023
Office Manager
Fairview kennels
02.2013 - 11.2021
Diploma -
Bryant High School
Nursing Assistant -
Arkansas Baptist College