Melissa Jenkins
North Port,FL
Summary
Dedicated professional seeking a full-time position in a challenging and rewarding environment that values quality work and equitable treatment for all employees. Committed to contributing skills and fostering growth within a dynamic organization that prioritizes professional development and recognizes individual achievements. Focused on delivering excellence and driving success in every endeavor while promoting a collaborative atmosphere that encourages learning and growth. Eager to embrace new challenges and continuously enhance capabilities to support organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Team Lead at Rialto GGC
Goodwill Manasota
Venice, FL
05.2025 - Current
- Led team initiatives to enhance workflow efficiency and improve project outcomes.
- Facilitated cross-departmental collaboration to ensure alignment on strategic objectives.
- Analyzed project metrics to identify areas for improvement and drive decision-making.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Assisted with new hire processing and existing training programs.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Managed team workload to reach production targets.
- Created staff schedules.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Covered shift shortages for call-off shifts to keep production schedule on time.
Team Lead Coach at Englewood GGC
Goodwill Manasota
Englewood, FL
12.2024 - 05.2025
- Led cross-functional teams to enhance operational efficiencies and streamline workflows.
- Developed and implemented training programs for new team members, fostering skill development.
- Coordinated project timelines and resource allocations, ensuring on-time delivery of objectives.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Facilitated regular team meetings to discuss progress, challenges, and strategic direction.
- Implemented quality control measures that increased product consistency and customer satisfaction.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Assisted in recruitment to build team of top performers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Lead Coach at Laurel GGC
Goodwill Manasota
Nokomis, FL
05.2023 - 12.2024
- Oversaw daily operations, ensuring team adherence to company policies and procedures.
- Mentored key holders and team members, fostering skills development and enhancing team performance.
- Implemented process improvements, resulting in increased operational efficiency and reduced errors.
- Analyzed workflow data, identifying bottlenecks and implementing strategic solutions for optimization.
- Managed conflict resolution within the team, promoting a positive work environment and collaboration.
- Established performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Assisted talent in recruitment to build team of top performers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Fostered a positive team environment, promoting collaboration and communication.
Team Lead Coach at North Port Bargain Barn
Goodwill Manasota
North Port, FL
10.2022 - 05.2023
- Led team in daily operations, ensuring efficient workflow and adherence to quality standards.
- Mentored staff on best practices, fostering professional development and skill enhancement.
- Implemented process improvements that increased operational efficiency and reduced resource waste.
- Monitored inventory levels and managed supply chain logistics to optimize resource allocation.
- Analyzed performance metrics, identifying trends to inform strategic decision-making and improve outcomes.
- Facilitated regular team meetings to assess progress, address challenges, and celebrate achievements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Mentored keyholders, providing guidance on best practices and professional development.
Assistant Team Lead of North Port Bargain Barn
Goodwill Manasota
Bradenton, FL
12.2021 - 10.2022
- I am currently in charge of a team of 15 people. I am responsible for ensuring that all daily and monthly paperwork is completed on time. I attend monthly Safety meetings and make sure that my location is safety and internal audit ready at all times. I am in charge of all scheduling and payroll and make sure that all tills and our safe are accurate at all times. I have completed all of my ATL management training and on time. I have completed a portfolio at the end of my training to show what I have learned. I have learned how to manage and work in both areas of the GGC side as well as the Bargain Barn.
Assistant Team Lead at North Port GGC
Goodwill Manasota
North Port, FL
05.2021 - 12.2021
- Led team in achieving operational goals, enhancing productivity through effective resource allocation.
- Mentored team members, providing guidance on best practices and promoting a collaborative work environment.
- Coordinated communication between departments, ensuring alignment on project objectives and timelines.
- Oversaw inventory management processes, optimizing stock levels to meet demand without excess waste.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Created staff schedules.
- Initiated timely response to emails, voicemails, and written correspondence.
Replenishment Manager
Michaels
Port Charlotte, FL
07.2018 - 02.2021
- Worked very early morning shifts.
- Responsible for a team of up to 10 associates.
- Responsible of all of store maintenance and cleanliness.
- Responsible for unloading and stocking of full trailer truck in a timely manner and monitoring associates to insure they are completing areas on time.
- Responsible for building and tearing down of any and all fixtures throughout the store on a daily and/ or weekly basis.
- Responsible for setting all planograms throughout the entire store.
- Accepted all incoming product from 3rd party vendors.
- Helped out on register ringing up sales, processing returns/ exchanges, and giving overrides on a daily basis, as needed.
- Counted all monies and set cash drawers for all registers in the morning as needed.
- Taken deposit to the bank and picked up change for the store as needed.
- Responsible for inventory management on a daily basis as well as yearly store inventory.
- Responsible for ensuring that price changes for the store were completed on a daily basis.
- Ensured that all planning for the next week was ready and completed weekly by Wednesday.
- Gathered and brought out customer orders as needed daily.
- Helped all customers with any needs while store was open.
- Consistently lifted up to 50 lbs. on a daily basis.
- Occasionally lifted up to 100 lbs.
- Worked 8 to 10 hour shifts 40 hours a week.
- Associate of the month 2019.
Lead On Duty / Keyholder
JcPenney
Port Charlotte, FL
07.2013 - 12.2017
- I am the Lead of Home and Children's Departments and a keyholder.
- In those positions I am responsible for the following:
- Door to Floor
- Resets
- Customer Service
- Opening and Closing Duties
- Straightening and Filling
- Manage 10-15 Associates under my 3 departments and other manager's departments
- Delegate Tasks and Projects to Associates in my departments
- Train and Retrain Associates in my departments
- Monitor Monthly and Yearly Gains and Losses of my departments and report them to the Store Manager.
- Create Business Model with Store Manager to increase gains and lower shrink and other losses.
Education
Bachelor of Science - Management And Supervision
State College of Florida
Bradenton, FL07-2027
High School Diploma -
Riverview High School
Sarasota, FL06-1994
Skills
- Retail merchandising
- Cost analysis and pricing
- Customer-focused retail sales
- Logistics expertise
- Planogram design and setup
- Retail management experience
- Cash management
- Customer-focused retail leadership
- Point of sale expertise
- Inventory management
- Sales leadership
- Proficient in team leadership assistance
- Payroll management
- Certified in Microsoft Windows XP
Accomplishments
Certified in Fundamentals of Supervision and Management I, February 2023, Certified in Fundamentals of Supervision and Management II, March 2023.
Completed Goodwill Manasota Leadership Development Program Phases 1 and 2 February 2022.
Completed Goodwill Manasota Leadership Development Program Phase 3 2025.
Certification
- Roll Model Worker Graduate, March 2022 to Present
- Certified in Fundamentals of Supervision and Management I February 2023,
- Certified in Fundamentals of Supervision and Management II, March 2023.
- Completed Goodwill Manasota Leadership Development Program Phases 1 and 2 February 2022.
- Completed Goodwill Manasota Leadership Development Program Phase 3 2025.
- Microsoft Word Certified, 2025.
Ability Summary
- I have been in customer service since 1992. In that time, I have worked both in retail, restaurant, and office settings. I have been in retail management for a good portion of that time. I am skilled in all forms of customer service, inventory control, cash management, personnel management, and in most aspects of the food service industry.
- Authorized to work in the US for any employer
Timeline
Assistant Team Lead at Rialto GGC
Goodwill Manasota
05.2025 - Current
Team Lead Coach at Englewood GGC
Goodwill Manasota
12.2024 - 05.2025
Team Lead Coach at Laurel GGC
Goodwill Manasota
05.2023 - 12.2024
Team Lead Coach at North Port Bargain Barn
Goodwill Manasota
10.2022 - 05.2023
Assistant Team Lead of North Port Bargain Barn
Goodwill Manasota
12.2021 - 10.2022
Assistant Team Lead at North Port GGC
Goodwill Manasota
05.2021 - 12.2021
Replenishment Manager
Michaels
07.2018 - 02.2021
Lead On Duty / Keyholder
JcPenney
07.2013 - 12.2017
Bachelor of Science - Management And Supervision
State College of Florida
High School Diploma -
Riverview High School