Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Jones

Sanford,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Manager of Operations

Goodwill Industries
01.2023 - Current
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

ASSISTANT MANAGER

Family Dollar
08.2021 - 01.2024
  • Managed daily operations of the store, including scheduling staff to ensure proper coverage during peak shopping hours assigning tasks, and overseeing inventory control processes
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

WAREHOUSE ASSOCIATE TEAM LEAD

Amazon
08.2018 - 08.2021
  • Provided leadership guidance by setting clear expectations for staff members' job duties and responsibilities
  • Supervised loading and unloading activities making sure appropriate safety precautions are observed at all times.

CUSTOMER SERVICE SUPERVISOR

Kisoco senior living
02.2014 - 05.2018
  • Drafted and monitored employee scheduling to support effective resource allocation
  • Prepared and presented monthly customer service performance reports to management
  • Collaborated with department leads and senior management to coordinate operations and drive improvements.

Education

Associate of Arts - Accounting And Business Management

The Community College of Baltimore County
Catonsville, MD
05.2001 -

NOTARY REPUBLIC COM. EXPIRE 2028 - undefined

Secretary Of State of NC

Skills

    Schedule Management

Administrative Management

Quality Assurance

Customer Service Management

Revenue Generation

Department Oversight

Employee Development

Sales Tracking

Timeline

Manager of Operations

Goodwill Industries
01.2023 - Current

ASSISTANT MANAGER

Family Dollar
08.2021 - 01.2024

WAREHOUSE ASSOCIATE TEAM LEAD

Amazon
08.2018 - 08.2021

CUSTOMER SERVICE SUPERVISOR

Kisoco senior living
02.2014 - 05.2018

Associate of Arts - Accounting And Business Management

The Community College of Baltimore County
05.2001 -

NOTARY REPUBLIC COM. EXPIRE 2028 - undefined

Secretary Of State of NC
Melissa Jones