Melissa Jones
Sanford,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Goodwill Industries
01.2023 - Current
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
ASSISTANT MANAGER
Family Dollar
08.2021 - 01.2024
- Managed daily operations of the store, including scheduling staff to ensure proper coverage during peak shopping hours assigning tasks, and overseeing inventory control processes
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
WAREHOUSE ASSOCIATE TEAM LEAD
Amazon
08.2018 - 08.2021
- Provided leadership guidance by setting clear expectations for staff members' job duties and responsibilities
- Supervised loading and unloading activities making sure appropriate safety precautions are observed at all times.
CUSTOMER SERVICE SUPERVISOR
Kisoco senior living
02.2014 - 05.2018
- Drafted and monitored employee scheduling to support effective resource allocation
- Prepared and presented monthly customer service performance reports to management
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
Education
Associate of Arts - Accounting And Business Management
The Community College of Baltimore County
Catonsville, MD 05.2001 -
NOTARY REPUBLIC COM. EXPIRE 2028 - undefined
Secretary Of State of NC
Skills
Schedule Management
Timeline
Manager of Operations
Goodwill Industries
01.2023 - Current
ASSISTANT MANAGER
Family Dollar
08.2021 - 01.2024
WAREHOUSE ASSOCIATE TEAM LEAD
Amazon
08.2018 - 08.2021
CUSTOMER SERVICE SUPERVISOR
Kisoco senior living
02.2014 - 05.2018
Associate of Arts - Accounting And Business Management
The Community College of Baltimore County
05.2001 -
NOTARY REPUBLIC COM. EXPIRE 2028 - undefined
Secretary Of State of NC
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