Melissa JONES
Dallas,TX
Summary
Results-driven sales professional with over 7 years in customer engagement and sales support. Known for leveraging product knowledge and communication skills to exceed sales targets and enhance customer satisfaction. Eager to contribute to team success and drive impactful sales results.
Overview
12
12
years of professional experience
Work History
Sales Representative
Metro by T-Mobile
Dallas, Texas
01.2021 - Current
- Assisted customers with product selection and service inquiries.
- Supported team in achieving sales targets through product knowledge.
- Educated customers on device features, plans, and promotions.
- Handled customer complaints and provided timely resolutions.
Sales Representative
Metro by T-Mobile
Waxahachie, Texas
03.2016 - 01.2021
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided technical support for customers using the company's products or services.
- Supported team in achieving sales targets through product knowledge.
Front Desk Receptionist
Americas Best Value Inn & Suites
Waxahachie, Texas
10.2013 - 03.2016
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed phone inquiries, providing information about room availability and rates.
- Coordinated housekeeping schedules to ensure timely room preparation for guests.
Education
Associate of Science -
Colorado Technical University
OnlineSkills
- Sales strategy
- Customer relationship management
- Lead generation
- Product knowledge
- Order processing
- Technical support
Languages
Spanish
Professional
Timeline
Sales Representative
Metro by T-Mobile
01.2021 - Current
Sales Representative
Metro by T-Mobile
03.2016 - 01.2021
Front Desk Receptionist
Americas Best Value Inn & Suites
10.2013 - 03.2016
Associate of Science -
Colorado Technical University