Melissa Jones
Chicago,IL
Summary
Detail-oriented Receptionist experienced in delivering exceptional customer service in luxury settings. Manages guest inquiries, reservations, and special events with efficiency and poise. Excels in problem-solving, time management, and multitasking to foster positive customer experiences and loyalty.
Overview
2
2
Languages
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Resident Experience Associate
Bozzuto
Chicago, IL
06.2025 - Current
- Facilitated timely resolution of maintenance requests and scheduled repairs to enhance resident satisfaction.
- Coordinated leasing office operations, addressing tenant inquiries and scheduling tours to optimize resident engagement.
- Communicated effectively with residents to address concerns and provide support.
- Streamlined move-in and move-out processes for residents, ensuring seamless transitions and positive experiences.
- Maintained accurate records of sorted mail and packages for inventory control.
Receptionist/Assistant Stylist
Ricci Kapricci
Chicago Heights, Illinois
10.2022 - 01.2025
- Greeted clients warmly and directed them to appropriate personnel.
- Managed multi-line phone system and routed calls to departments.
- Scheduled appointments and maintained calendar for staff members.
- Assisted stylists in preparing clients for services and consultations.
Server
Butcher & The Burger
Chicago, IL
06.2020 - 02.2023
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food orders promptly and courteously.
Server
Big Delicious Planet
Chicago, IL
04.2018 - 05.2020
- Served food and beverages to guests during various events and functions.
- Provided friendly and efficient customer service to enhance guest experience..
- Replenished buffet lines with fresh foods as needed.
- Assisted with the breakdown and cleanup of banquet areas after events.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Chicago, IL 09.2023 - 08.2024
Associate of Arts - Sociology
Wilbur Wright College
Chicago, IL 08.2017 - 05.2022
Skills
- Appointment management
- Customer service
- Problem solving
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Resident Experience Associate
Bozzuto
06.2025 - Current
Cosmetology License - Cosmetology
Paul Mitchell The School
09.2023 - 08.2024
Receptionist/Assistant Stylist
Ricci Kapricci
10.2022 - 01.2025
Server
Butcher & The Burger
06.2020 - 02.2023
Server
Big Delicious Planet
04.2018 - 05.2020
Associate of Arts - Sociology
Wilbur Wright College
08.2017 - 05.2022