Melissa Keefer
Kansas City,MO
Summary
Experienced with coordinating installation projects, ensuring seamless execution and client satisfaction. Uses effective organizational and problem-solving skills to navigate project challenges. Track record of fostering strong team collaboration and maintaining high standards of quality and efficiency.
Overview
14
14
years of professional experience
Work History
Install Coordinator
American Digital Security
01.2024 - Current
- Managed installation logistics for large-scale projects, leading to successful completion within budget constraints.
- Proactively identified potential roadblocks during the installation process and collaborated with team members to devise creative solutions.
- Established strong communication channels between the installation team and other departments, fostering better collaboration.
- Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
- Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
- Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
Escrow Assistant
Security 1st Title
11.2021 - 11.2023
- I am in charge of clearing title of any payoff(s), lien(s), and judgment(s)
- I also contact Home Owners Association's for invoices, receiving selling/listing agents commission letters and any invoices that may be due at closing, all while working with the Real Estate agent to ensure a smooth closing process for the seller/buyer
- I work with the lender on purchases and email preliminary title work with all other required documents
- I also create all title documents and invoices and send them to any other Title Company that may be representing the other side of the transaction that are required at closing to be signed
- I'm also accountable for making sure we receive documents from the Other Title Company and imputing those invoices/payoffs into the Closing Disclosure
- As well as scheduling and coordinating the closings
Front Desk Assistant
First American Title Company
08.2020 - 11.2021
- As a Front Desk Assistant I was responsible for greeting clients upon arrival and assisting them to their closing room
- I was responsible for scheduling closings and answering phone calls with any questions customers may have on their purchase/sale of their property
- I also accepted Earnest Money and made daily deposits along with ordering supplies for the office
Quality Specialist 4
Citi Bank
02.2017 - 08.2020
- As a Quality Specialist 4 I am a trained auditor
- I am able to find any discrepancies and errors on accounts while working the following affidavits; Asset Sales, Suit/Default, and Mortgage
Operations Support Representative 3
Citi Bank
08.2015 - 02.2017
- While working in Recovery I'm skilled in many process including; CBU Correspondence, APC Hardships, Offshore/Onshore Media, Unable to Locate-Imaging, Indemnification Funding Report and Statue of Limitations Report
Teller/Personal Banker
Bank of Weston
08.2013 - 08.2015
- Accountable for making deposits, withdraws, money orders, cashier checks, opening and closing accounts, opening and closing CD's, balancing ATM and vault, ordering debit cards and checks
- All while providing friendly customer service
Customer Service Representative
US Bank
03.2011 - 08.2013
- Responsible for making deposits, withdraws, savings bonds, money orders, cashier checks and Western Unions; delivering friendly and accurate customer service
- I also have the responsibility of having the backup vault
Education
High School Diploma -
North Platte R-1
Dearborn, MO05-2009
Skills
- Dispatch coordination
- Installation scheduling
- Client relations
- Scheduling coordination
- Document preparation
- Customer service
- Problem solving
- Attention to detail
- Teamwork
- Problem-solving
Timeline
Install Coordinator
American Digital Security
01.2024 - Current
Escrow Assistant
Security 1st Title
11.2021 - 11.2023
Front Desk Assistant
First American Title Company
08.2020 - 11.2021
Quality Specialist 4
Citi Bank
02.2017 - 08.2020
Operations Support Representative 3
Citi Bank
08.2015 - 02.2017
Teller/Personal Banker
Bank of Weston
08.2013 - 08.2015
Customer Service Representative
US Bank
03.2011 - 08.2013
High School Diploma -
North Platte R-1
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