Summary
Overview
Work History
Education
Skills
References
Timeline
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Melissa Keenan

Los Angeles,CA

Summary

Friendly and hardworking bartender with 11 years of experience in the restaurant industry, including 6 years of experience using Toast for orders, inventory, and payroll. Experience as a marketing and social media manager for startup business.

Overview

6
6
years of professional experience

Work History

Shift Manager/Bartender and Waitress

Ye Rustic Inn
Los Angeles, CA
12.2023 - Current
  • Processed payments, updated inventory, and tracked daily food and liquor sales using the TOAST system.
  • Upsold food and drink items to ensure customer satisfaction.
  • Maintained and monitored inventory of liquor, beer, wine, and other beverage items.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained all bartenders and servers.

Marketing and Social Media Manager

Saint-Cyr Art Studio
New York, NY
12.2021 - 05.2023
  • Managed the marketing and social media team.
  • Developed and implemented successful social media campaigns to support the company message and increase engagement and following by over 100% across all social media platforms.
  • Rebranded company, social media, and website.
  • Conceptualized and developed company advertisements.
  • Analyzed data to measure the effectiveness of campaigns, and adjust strategies accordingly.
  • Assisted in developing strategies for increasing following and engagement rates.
  • Edited all video and photo content to be used for the company portfolio, advertisements, posts, and to be sent to clients.
  • Created a monthly editorial calendar for the social media team to schedule posts across platforms.
  • I conducted interviews with photographer and social media coordinator applicants.
  • I attended networking events.

Bartender/Waitress

Poopsie's
Pembroke, MA
12.2019 - 08.2023
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members during times of heavy customer traffic.
  • Handled the cash drawer and calculated cash sales at the end of each shift.

Bartender

The Jetty
Marshfield, MA
12.2018 - 08.2021
  • Worked in a busy, loud, live music setting, often at capacity.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Trained all bartenders.
  • Processed payments accurately and efficiently with the TOAST system.
  • In charge of accounting for all sales and cash drawer, at the end of each shift.

Education

Bachelor of Arts - Film And Video Production

Hofstra University
Hempstead, NY

Skills

POS: Toast, Clover, POSi Touch

Video Editing: Adobe Premiere Pro, Avid, DaVinci Resolve, Final Cut Pro

Graphic Design: Canva, Adobe Photoshop, Adobe Lightroom

Communication: Strong oral and writing skills, crisis communication, conflict resolution, customer service

References

References available upon request.

Timeline

Shift Manager/Bartender and Waitress

Ye Rustic Inn
12.2023 - Current

Marketing and Social Media Manager

Saint-Cyr Art Studio
12.2021 - 05.2023

Bartender/Waitress

Poopsie's
12.2019 - 08.2023

Bartender

The Jetty
12.2018 - 08.2021

Bachelor of Arts - Film And Video Production

Hofstra University

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Melissa Keenan