Melissa Kenney
Seminole,FL
Summary
Dynamic and adaptable professional with over 20 years of experience as a military spouse and homeschool educator, successfully managing multiple relocations, including three overseas moves, while nurturing and educating six children. Detail-oriented Chiropractic Assistant pursuing CCPA licensure, demonstrating expertise in patient-facing and office-based tasks through strong multitasking and organizational skills. Committed to delivering exceptional patient care with hands-on experience in various therapeutic modalities, including decompression therapy on the Triton 6M, EMS, ultrasound, and muscle scraping techniques. Certified in Shockwave therapy (Levels 1 and 2), bringing a comprehensive skill set to enhance patient outcomes in a chiropractic setting.
Overview
25
25
years of professional experience
Work History
Chiropractic Assistant
Jackson Chiropractic & Wellness Center
04.2025 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Certificate Program
Virtual Assistant Academy
02.2024 - Current
- Becoming proficient in administrative duties such as managing emails, scheduling appointments, and organizing files to customer service, social media management, and market research.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Courier
Uber
08.2023 - Current
- Organized food delivery driver offering consistent record of fast deliveries and friendly service.
- Satisfies customers consistently by working efficiently.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Womens Ministry Coordinator
International Church of Oahu
04.2021 - 08.2023
- Build, maintain, and act on contact lists for ministry leadership.
- Assist with coordination of events and meetings.
- Organize and research information for easy access.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Identified and recruited potential volunteer workers.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Pharmacy Technician
US Army Reserves
10.2000 - 10.2008
- Pharmacy technicians are responsible for providing pharmacy services to patients, as part of the Military's health management operations.
- Pharmacy technicians perform all functions related to preparing, controlling, and dispensing pharmaceutical products.
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Vault Technician
Winn Army Community Hospital
11.2003 - 01.2005
- Fill Narcotic prescriptions, run compliance reports, perform compliance tasks, order and stock medications.
Education
Licensure - Chiropractic
Chiropractic Educational Network
10.2026
Certificate - Chiropractic
The Academy of Shockwave Excellence
Marietta, Ga06.2025
US Army Pharmacy Technician Training -
US Army Pharmacy Technician Training
San Antonio, TX08.2001
High School Diploma - Criminal Justice Academy
Pinellas Park High School
Largo, FL05.2000
Skills
- Attention to detail
- Multitasker
- Adaptable
- Problem Solving
- Team Player
- Organized
- Treatment tracking
- Therapy delivery
- Electric muscle stimulation
- Appointment scheduling
- Payment collection
- Active listening
- Charting
- Front desk administration
- Medical terminology proficiency
- Chiropractic therapy
- Effective written and verbal communication
- Telephone etiquette
Languages
English
Timeline
Chiropractic Assistant
Jackson Chiropractic & Wellness Center
04.2025 - Current
Certificate Program
Virtual Assistant Academy
02.2024 - Current
Courier
Uber
08.2023 - Current
Womens Ministry Coordinator
International Church of Oahu
04.2021 - 08.2023
Vault Technician
Winn Army Community Hospital
11.2003 - 01.2005
Pharmacy Technician
US Army Reserves
10.2000 - 10.2008
High School Diploma - Criminal Justice Academy
Pinellas Park High School
Licensure - Chiropractic
Chiropractic Educational Network
Certificate - Chiropractic
The Academy of Shockwave Excellence
US Army Pharmacy Technician Training -
US Army Pharmacy Technician Training
Awards
Honorable Discharge Army Reserves, 2008