Melissa Kittlesen
Kingwood
Summary
Retail management professional driving store success through strategic leadership and team collaboration. Recognized for enhancing operational efficiency and achieving sales growth while maintaining high standards of customer service. Expertise in training staff and optimizing inventory management to align with business goals.
Overview
12
12
years of professional experience
Work History
Store Manager
Blufox Mobile
Atascosa
10.2025 - Current
- Developed strategies to maximize sales and profitability.
- Managed daily store operations and optimized workflow for team efficiency.
- Trained and mentored staff on customer service best practices and sales techniques.
- Led team meetings to communicate goals, updates, and performance expectations.
- Resolved customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Retail Store Manager
Bridgelocations for Xfinity
12.2021 - 08.2025
- Directed daily store operations to optimize customer service and elevate staff performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Cultivated customer relationships and identified needs to deliver tailored services and expand client base.
- Developed training programs for team members to enhance productivity and achieve performance goals.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Cosmetics Counter Manager
Macys Department Store
06.2021 - 11.2021
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Trained and mentored staff on cosmetic products, fostering personal development.
- Developed counter associates, monitored customer service, and increased sales through effective training and visual presentation.
- Created product displays to enhance brand awareness and engage customers.
- Inspired beauty and confidence to help customers embrace individual styles.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
Beauty Advisor
Dillards Department Store
11.2019 - 07.2021
- Cultivated strong customer relationships through exceptional service, fostering loyalty and repeat business.
- Advised clients on styles and treatments tailored to their individual needs, enhancing their overall satisfaction.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Created visually appealing merchandise displays that attracted customers and enhanced sales opportunities.
Senior Education Consultant
SEPHORA inside JCPenney
09.2017 - 03.2019
- Educate and instruct associates on relevant product information and client service initiatives Orientation and training associates Consistently meet performance standard, profit, client service, productivity and attendance Merchandise processes, including return to warehouse, markdowns, replenishment, pricing, animations, updates, and inventory accuracy Review sales and client service goal with Beauty Leader to identify opportunities in assigned area.
Operations Coordinator
SEPHORA inside JCPenney
09.2017 - 09.2018
- Coordinated project tasks to deliver projects on time and within budget.
- Collaborated with staff to enhance customer satisfaction and streamline procedures.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Planned and coordinated strategic solutions for sales and service initiatives.
Human Resources Generalist
JCPenney
09.2014 - 09.2017
- Contributes to profitable sales growth by supporting store talent strategy, training associates, and e ectively scheduling the right talent at the optimal time to create an outstanding customer service Performance standards which supports shrink, products, sales, profit, productivity, and attendance Consistently provides feedback and coaching the associates Close payroll and completes payroll functions Manager on duty Manages credit, rewards, gift cards, and inventory through out the store Hiring and orientation.
- Managed employee onboarding and orientation processes for new hires.
- Facilitated training sessions on company policies and compliance standards.
- Assisted in developing and implementing employee engagement initiatives.
Education
High School Diploma -
Downington
PASkills
- Store operations
- Inventory management
- Store processes
- Staff training and development
- Direct sales
- Customer service
- Growth planning
- Relationship building
- People skills
- Friendly, positive attitude
Timeline
Store Manager
Blufox Mobile
10.2025 - Current
Retail Store Manager
Bridgelocations for Xfinity
12.2021 - 08.2025
Cosmetics Counter Manager
Macys Department Store
06.2021 - 11.2021
Beauty Advisor
Dillards Department Store
11.2019 - 07.2021
Senior Education Consultant
SEPHORA inside JCPenney
09.2017 - 03.2019
Operations Coordinator
SEPHORA inside JCPenney
09.2017 - 09.2018
Human Resources Generalist
JCPenney
09.2014 - 09.2017
High School Diploma -
Downington