Melissa Kochanski
Dearborn,MI
Summary
Dynamic General Manager with a proven track record at Planet Fitness, excelling in membership sales and team leadership. Expert in conflict resolution and customer service, I successfully enhanced member satisfaction and streamlined operations. Adept at training staff and managing budgets, I fostered a high-performing environment that drove growth and engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Planet Fitness
Farmington Hills, MI
04.2017 - Current
- Managed daily gym operations and maintained equipment functionality.
- Supervised staff to ensure high-quality customer service experiences.
- Conducted regular training sessions for staff on safety protocols.
- Oversaw membership sales strategies and promotional campaigns.
- Coordinated scheduling for classes, trainers, and facility usage.
- Monitored financial performance and managed budget allocations effectively.
- Cultivated relationships with local vendors for equipment and supplies procurement.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Resolved customer complaints in a timely manner while upholding company policies.
- Handled daily administrative tasks including filing paperwork and responding to emails.
- Maintained a clean, organized environment throughout the facility at all times.
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Kept accurate records of member attendance, sales figures, and inventory levels.
- Provided feedback on employee performance reviews, coaching when needed.
- Oversaw hiring process for new employees including conducting interviews.
- Supervised staff during peak hours to ensure customer satisfaction was met.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Assistant Manager
Planet Fitness
Bloomfield twp, MI
07.2015 - 04.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Artman’s Nursery
Westland, MI
09.2011 - 09.2015
- Followed up with customers about resolved issues to maintain high standards of customer service.
Member Service Representative
Planet Fitness
Westland, MI
09.2013 - 07.2015
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Customer Service Representative
Snap Fitness
Dearborn, MI
01.2012 - 12.2013
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
General Studies
Henry Ford College
Dearborn, MISkills
- Membership sales
- Conflict resolution
- Team leadership
- Customer service
- Training and coaching
- Time management
- Customer relationship management
Certification
- CPR certified
Timeline
General Manager
Planet Fitness
04.2017 - Current
Assistant Manager
Planet Fitness
07.2015 - 04.2017
Member Service Representative
Planet Fitness
09.2013 - 07.2015
Customer Service Representative
Snap Fitness
01.2012 - 12.2013
Customer Service Representative
Artman’s Nursery
09.2011 - 09.2015
General Studies
Henry Ford College
Similar Profiles
Cody Nidlund EckCody Nidlund Eck
Master Trainer at Texas Family Fitness/Planet FitnessMaster Trainer at Texas Family Fitness/Planet Fitness
Valinda Clemons-ElderValinda Clemons-Elder
Shift Manager at Epic Fitness Group Planet FitnessShift Manager at Epic Fitness Group Planet Fitness
RACHELLE SCARBORRACHELLE SCARBOR
Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)
Mandy HeierMandy Heier
TRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERSTRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERS
Brent ChadhaBrent Chadha
Event Worker at Modernly EventsEvent Worker at Modernly Events