Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Koffler

New York

Summary

Dynamic and dedicated professional with extensive experience as a Restaurant Hostess at Florentin Bistro, excelling in customer service and strong multitasking. Proven track record of enhancing guest satisfaction through effective feedback mechanisms and optimizing table turnover. Skilled in greeting guests and maintaining a welcoming atmosphere while ensuring operational efficiency.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Florentin Bistro
Upper West Side, Manhattan
04.2025 - Current
  • Monitored dining room conditions, maintaining cleanliness and organization standards.
  • Assisted in training new hostesses on procedures and customer interaction techniques.
  • Implemented feedback mechanisms to improve guest satisfaction scores consistently.
  • Developed seating charts to maximize space utilization during peak hours.

Restaurant Hostess

French Roast Uptown
Manhattan, NY
03.2023 - 10.2025
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Collaborated with servers and kitchen staff to enhance service efficiency.
  • Handled customer inquiries and concerns, providing exceptional service experiences.

Team Member

16 Handles Frozen Yogurt
Upper West Side, Manhattan
04.2021 - 04.2024
  • Operated point-of-sale system to process customer transactions efficiently
  • Provided exceptional customer service, resolving inquiries and enhancing client satisfaction
  • Maintained cleanliness and organization of store environment, ensuring compliance with health standards
  • Assisted in inventory management, tracking supplies and restocking as needed

Education

High School Diploma -

Manhattan High School
Hell’s Kitchen Area

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning

Timeline

Restaurant Hostess

Florentin Bistro
04.2025 - Current

Restaurant Hostess

French Roast Uptown
03.2023 - 10.2025

Team Member

16 Handles Frozen Yogurt
04.2021 - 04.2024

High School Diploma -

Manhattan High School
Melissa Koffler