MELISSA LAMARCA
Loma Linda,CA
Summary
Orderly and committed administrative assistant bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities, and self-motivation. Demonstrates a resilience to handle the challenges of fast-paced office environments. Comfortable working alone or with teams to accomplish tasks accurately and timely.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Loma Linda University, Division of Neonatology
Loma Linda, CA
05.2022 - Current
- Schedule in person & hybrid meetings using Microsoft Outlook and Microsoft Teams
- Maintain provider records and upkeep division directories in Microsoft Excel, Word, and One Note
- Follow up on phone calls, emails, and fax communication
- Compile documents for credentialing applications on behalf of providers for various hospitals
- Improve administrative workflows and present expectations during division meetings
- Conduct orientation meetings with new providers and complete administrative onboarding tasks
- Collaborate with medical staff offices from four contracted hospitals regarding credentialed providers
- Submit expense reports for conferences, licenses, equipment purchases, etc
- Invoice companies and other universities for our academic contributions toward certain functions
- Scribe minutes for general division and quality improvement meetings
- Plan events of varying size including catering, venue acquisition, and invitations
- Provide AV support during conferences and general meetings
- Coordinate CME credit for eligible division conferences
- Create surveys and polls using Qualtrics and PollEV
- Design a monthly newsletter highlighting fellowship program reminders, activities, and accomplishments
- Review timesheets for fellowship program leadership before submitting for processing
Senior Editorial Director
Loma Linda Publishing Company, Neonatology Today e-publication
06.2021 - Current
- Finalize contracts and invoice companies accordingly
- Track payments received via check or ACH
- Send advertising materials including PDFs and direct links to the Editor in Chief
- Inform various healthcare-related companies about advertising opportunities and incentives
Healthy Lifestyle Coach
Self- Employed
12.2021 - Current
- Facilitate client-focused coaching sessions pertaining to health and wellbeing behavioral goals
- Provide evidence based nutrition and health guidance/recommendations when warranted
- Implement motivational interviewing to promote client's self-awareness and self-efficacy
- Help clients comprehend labwork results
- Incorporate the fundamental perspective of holistic health and lifestyle medicine
- Maintain HIPAA standards and the NBHWC code of ethics
- Emphasis realistic, practical goals that integrate within one's existing lifestyle and values.
Receptionist & Office Assistant
Corona Animal Hospital
Corona, CA
10.2018 - 01.2021
- Managed multiple phone lines, faxes, emails, and text message communication
- Scheduled various types of appointments according to availability and priority
- Invoiced and collected payments for regular office visits, procedures, and surgeries
- Updated patients' physical and digital medical records
- Assembled registration and release forms for new clients, vaccinations, and euthanasia
- Verified prescription status and refilled medications in-house as needed
- Performed check-ins and recorded detailed notes for the doctors.
E-commerce Shop Assistant
Sparkly Paper Co.
Anaheim, CA
11.2019 - 05.2022
Private Piano and Voice Instructor
Self Employed
Eastvale & Riverside, CA
11.2016 - 10.2019
Alto Section Leader
Mt. San Antonio Chamber Singers
Walnut, CA
08.2015 - 06.2017
Teacher & Sales Associate
Gymboree Play and Music
Corona, CA
01.2016 - 12.2016
Music Teacher's Personal Assistant (Volunteer)
Anaheim City School District
Anaheim, CA
08.2014 - 06.2016
Education
Certificate of Completion, NDPP Lifestyle Coach - National Diabetes Prevention Program
Touro University California
Vallejo, CA03-2024
Bachelor of Science - Integrative Health
Arizona State University
12-2017
Associate of Science - Business Management
Mt. San Antonio College
12-2024
Certificate - Holistic Nutrition & Health Coaching
Hill College
12-2022
Skills
- Recordkeeping and File Management
- Staff Scheduling Procedures
- Workflow Optimization
- Time Management
- New Hire Onboarding
- Phone, email, and fax communication
- Events Coordination
- Meeting Support
- Expense Reporting and Invoicing
- Office Inventory Management
- Microsoft Office (Excel, Word, Outlook, Teams)
- Timesheet Processing
- Types 80 Wpm
- Computer Proficiency
Certification
National Board Certified Health and Wellness Coach (NBC-HWC) | Dec 2023 - Present
National Board of Health and Wellness Coaches
References
- Elba Fayard, MD, Division Chief, Loma Linda University Division of Neonatology, (909) 558-4000 ext 46397, EFayard@llu.edu
- Lily Martorell, MD, Assistant Division Chief, Loma Linda University Division of Neonatology, (909) 558-4000 ext 54201, LMartorell@llu.edu
- Anamika Banerji, MD, Fellowship Program Director, Loma Linda University Division of Neonatology, (909) 558-4000 ext 43963, ABanerji@llu.edu
- Mitchell Goldstein, MD, Professor of Pediatrics - Attending Neonatologist, Loma Linda University Division of Neonatology, (909) 558-4000 ext 88573, MGoldstein@llu.edu
- Eric Gonzalez, Academic Administrative Manager, Loma Linda University Department of Pediatrics, (909) 558-4000 ext 44861, ERGonzalez@llu.edu
Timeline
Administrative Assistant
Loma Linda University, Division of Neonatology
05.2022 - Current
Healthy Lifestyle Coach
Self- Employed
12.2021 - Current
Senior Editorial Director
Loma Linda Publishing Company, Neonatology Today e-publication
06.2021 - Current
E-commerce Shop Assistant
Sparkly Paper Co.
11.2019 - 05.2022
Receptionist & Office Assistant
Corona Animal Hospital
10.2018 - 01.2021
Private Piano and Voice Instructor
Self Employed
11.2016 - 10.2019
Teacher & Sales Associate
Gymboree Play and Music
01.2016 - 12.2016
Alto Section Leader
Mt. San Antonio Chamber Singers
08.2015 - 06.2017
Music Teacher's Personal Assistant (Volunteer)
Anaheim City School District
08.2014 - 06.2016
Certificate of Completion, NDPP Lifestyle Coach - National Diabetes Prevention Program
Touro University California
Bachelor of Science - Integrative Health
Arizona State University
Associate of Science - Business Management
Mt. San Antonio College
Certificate - Holistic Nutrition & Health Coaching
Hill College
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