Gracie Molina
CANYONLAKE,TX
Summary
Dedicated administrative assistant with over six years of experience in office administration and data management. Known for implementing procedures that improve operational efficiency and delivering exceptional customer service. Eager to contribute expertise in documentation and executive support to enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Gonzalez Custom Cabinets
Canyon Lake, TX
05.2020 - Current
- Assisted in preparing presentations and reports for management review.
- Developed and maintained filing systems for project documentation and client records.
- Implemented office procedures that improved efficiency and reduced delays.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Loan Officer Assistant
-Prosperity Bank
Canyon Lake, TX
05.2006 - 05.2014
- Assisted loan officers in processing and preparing loan applications for timely approvals.
- Coordinated communication between clients and financial institutions to streamline loan procedures.
- Conducted thorough reviews of client documentation to ensure accuracy and compliance with regulations.
- Maintained detailed records of loan transactions, contributing to efficient file management systems.
- Facilitated the resolution of borrower inquiries, enhancing customer satisfaction and trust.
- Collaborated with underwriters to expedite loan approval processes through effective information sharing.
- Implemented process improvements that reduced turnaround time for loan applications significantly.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Set up files using loan officer checklist and submitted on-time for processing.
Education
No Degree - Business Administration
San Antonio College
San Antonio, TXHigh School Diploma -
Smithson Valley HS
Canyon Lake, TX05.1998
Skills
- Office administration
- Administrative support
- Computer literacy
- Invoice processing
- Documentation and recordkeeping
- File organization
- Filing
- File management
- Microsoft outlook
- Client relations
- Record management
- Office support
- Analytical thinking
- Solution-oriented
- Recordkeeping
- Oral communication
- Collaborative team member
- Effective communication
- Dedicated team player
- Mail management
- Multi-line phone operation
Timeline
Administrative Assistant
Gonzalez Custom Cabinets
05.2020 - Current
Loan Officer Assistant
-Prosperity Bank
05.2006 - 05.2014
No Degree - Business Administration
San Antonio College
High School Diploma -
Smithson Valley HS