Melissa Langwell
Ponder,TX
Summary
Experienced in processing property damage claims in high-volume environments. Successful at managing complete claims process with minimal direction.
Capable Claims Representative adept at claims investigations, information review and settlement management. Positive and reliable professional with a detail-oriented and systematic approach. Bringing over 20 years of related experience.
Overview
24
24
years of professional experience
Work History
National Catastrophe In-Office Adjuster
Claims Link Staffing
Richardson, TX
04.2017 - 11.2017
- Assigned to Safeco Insurance. Took in-coming contractors Xactimate supplement repair estimate assignments.
- Conducted a review of policy and endorsement coverages issued from a wide variety of different issuing states.
- Review and follow up of enforced ordinances and laws in reference to contractor repair estimates.
- Excellent communication skills between contractor and staff adjusters was required to reconcile Insured's repair estimates.
- Proficient working knowledge of common repair methods.
- Attention to detail in review of specific claim files and claim photos.
- High quality Xactimate knowledge in preparing final supplement estimates.
Property Damage Claims Representative
State Farm
Dallas/Ft Worth, TX
01.1994 - 09.2016
- Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
- Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.
- Traveled to customer sites to evaluate damage, including fallen trees, leaking roofs and other issues, to create accurate cost estimations.
Claims Representative
State Farm
- Special Assignment assisting Claims Attorney in reviewing claim files, preparing letters and correspondence regarding appraisal proceedings
- Co-Chairperson for Employee Resource Group (H.O.P.E. Helping Others Parent Effectively). Creating and coordinating Lunch 'n Learn topics, Education Programs and Vendor Booths.
- Verified details with policyholders and requested additional information.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Promoted client retention through high-quality service and follow through.
National Catastrophe Desk Adjuster
Crawford & Company
Allen, TX
Education
Associate in Insurance Services
The Institutes of Risk & Insurance Knowledge Group
01.2007
Skills
- Coverage determination
- Settlement agreements
- Policy knowledge
- Policy analysis
- Building construction knowledge
- Working Knowledge of Xactimate and XactAnalysis
Timeline
National Catastrophe In-Office Adjuster
Claims Link Staffing
04.2017 - 11.2017
Property Damage Claims Representative
State Farm
01.1994 - 09.2016
Claims Representative
State Farm
National Catastrophe Desk Adjuster
Crawford & Company
Associate in Insurance Services
The Institutes of Risk & Insurance Knowledge Group
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