Melissa Lewis
Vandalia,OH
Summary
Dynamic professional with extensive experience at Dayton Dental Group, excelling in customer service and appointment scheduling. Proven ability to enhance operational efficiency and maintain confidentiality of sensitive information. Recognized for exceptional problem-solving skills and attention to detail, fostering a welcoming environment that elevates patient satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dayton Dental Group
Huber Heights
05.2023 - Current
- Managed patient appointments using electronic scheduling software to optimize clinic workflow.
- Greeted patients with professionalism, ensuring a welcoming environment for all visitors.
- Assisted in maintaining patient records, ensuring accuracy and confidentiality of sensitive information.
- Coordinated communication between dental staff and patients to facilitate efficient service delivery.
- Handled incoming calls, directing inquiries to appropriate departments and resolving issues promptly.
- Supported dental team by preparing necessary documentation for daily operations and procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Manager
Spaghetti Warehouse
Dayton, Oh
09.2015 - 05.2023
- Oversaw daily operations, ensuring efficient workflow and service quality.
- Trained and mentored staff to enhance performance and customer satisfaction.
- Implemented process improvements, reducing operational costs and increasing efficiency.
- Managed inventory levels, optimizing stock management and minimizing waste.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Northridge
Dayton, OH05.2014
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
- Sensitive information handling
- Issue handling
- Multi-line telephone systems
- Call routing
- Call forwarding
- Meeting arrangements
Certification
Scheduling institute certification
Timeline
Front Desk Receptionist
Dayton Dental Group
05.2023 - Current
Manager
Spaghetti Warehouse
09.2015 - 05.2023
High School Diploma -
Northridge