Melissa Lloyd

• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Stayed current on company offerings and industry trends.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Informed customers of promotions to increase sales productivity and volume.
• Managed over 150 accounts within two state territory.

• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Offered new and existing customers profitable products to maintain strong territory-wide revenue.
• Grew businesses by adopting market expansion strategy to serve different customer needs.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Carefully analyzed data to determine most effective sales strategies
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
• Won award for opening new accounts 2 years in a row, on a national level.

Created a unique flowerpot design. Learned to import products. Did all of marketing, sales, and business development. Attended national gift markets in Atlanta, NYC, Dallas, and Toronto. Sold in over 600 locations.

• Analyzed open orders, backlog, and sales data to provide sales team with insights.
• Surveyed clients to ascertain requirements and expectations for product.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations