Melissa Lombardi
Spring City,PA
Summary
Highly motivated with exceptional customer service skills and a strong work ethic due to years in the service industry. Proven ability to engage guests and build positive relationships while collaborating effectively with kitchen staff. Skilled in cash handling, memorization, and point of sale operation. Consistently recognized for providing efficient, attentive service and resolving customer concerns promptly.
Overview
3
3
years of professional experience
Work History
Server
Our Deli Cafe
Phoenixville, PA
12.2025 - Current
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Implemented suggestions for improving workflow efficiency and enhancing guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Chickie's and Pete's
Eagleville, PA
01.2025 - 02.2026
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining order accuracy and timely service.
- Collaborated with kitchen staff to facilitate smooth food preparation and delivery processes.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills under pressure.
- Maintained cleanliness and organization of dining area to adhere to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Bob Evans
Phoenixville, PA
11.2022 - 03.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Greeted and accommodated guests, building positive experience from first interaction.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Memorized frequent customer preferences to build relationships and loyalty.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
- Memorized menu to help diners make informed meal choices.
- Checked on guests to verify satisfaction with each course.
- Answered telephones to take reservations or to-go orders.
- Processed payments and completed register transactions accurately.
- Listened to customer concerns and complaints and quickly rectified issues.
Education
High School Diploma - undefined
Phoenixville Area High School
Phoenixville, PA06.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Menu memorization
- Food running
- Table bussing
- Suggestive selling
- Point of sale operation
- Hospitality service expertise
- Memory retention
- Customer service
- Service prioritization
- Order accuracy
- Supply restocking
- Food safety practices
- Allergy awareness
- Beverage preparation
- Tableside etiquette
- Food sales and promotion
- Guest seating
- Table setting
- Upselling techniques
Timeline
Server
Our Deli Cafe
12.2025 - Current
Server
Chickie's and Pete's
01.2025 - 02.2026
Server
Bob Evans
11.2022 - 03.2025
High School Diploma - undefined
Phoenixville Area High School