Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Melissa Lopez

Melissa Lopez

Memphis,TN

Summary

Dynamic sales specialist with a proven track record at The Home Depot Inc, excelling in relationship building and customer service. Adept at training teams and enhancing client satisfaction, I leverage my bilingual skills and proficiency in Microsoft applications to drive revenue and foster a collaborative environment.

Professional leader with extensive experience in military operations and personnel management. Proven ability to foster team cohesion and adapt to evolving demands. Skilled in logistics, training, and strategic planning, with strong commitment to achieving mission objectives. Known for reliability, effective communication, and results-driven mindset.

Overview

12
12
years of professional experience

Work History

Sales Specialist

The Home Depot Inc
03.2023 - Current
  • Promote various financing options for over 100+ customers such as loans, credit cards, and protection plans to increase store revenue of approximately $100,000 in sales
  • Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
  • Trained new employees on customer service, internal systems and organizing strategies.
  • Coached junior sales team members on best practices, contributing to their professional development and overall success.
  • Provide consistent excellent customer services by greeting, engaging, and thanking our customers to keep customer satisfaction percentage above an 85%

91B Wheeled Vehicle Mechanic Sergeant/E-5

US Army National Guard
10.2015 - 10.2027


  • Assisted in the recovery of disabled vehicles in both field exercises and actual operations to ensure minimum disruption to mission objectives.
  • Contributed to mission success by efficiently managing work orders for scheduled maintenance tasks on a diverse array of military vehicles.
  • Enhanced fleet readiness by performing preventative maintenance checks and services on various types of military vehicles.
  • Analyzed vehicle data using advanced diagnostic equipment.

Merchandise Associate

The Home Depot Inc
08.2021 - 06.2022
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Updated signage and price tags to reflect current sales.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sales Associate

The Home Depot Inc
02.2018 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.

Education

Associates Degree in Criminal Justice

Northwest Community College
Southaven, MS
12-2019

Southaven High School
Southaven, MS
05-2016

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Training coordination
  • Team management
  • Forklift operation
  • Fluent bilingualism
  • Proficient in Microsoft applications

Accomplishments

Awarded with the Armed Forces Service Medal and the Mississippi Emergency Service Medal for service in the national pandemic relief response with a period of service between 1 March 2020 and 15 August 2021 for “Operation COVID-19”.


Awarded the Army Achievement Medal for outstanding performance during Annual Training 2023, demonstrating initiative and leadership by instructing technical operations to new soldiers, contributing to an emergency repair response team, and taking direct responsibility for closing technical inspections and completing repair jobs—consistently working beyond standard hours to support CSMS operations.

Languages

Spanish
Native or Bilingual

Timeline

Sales Specialist

The Home Depot Inc
03.2023 - Current

Merchandise Associate

The Home Depot Inc
08.2021 - 06.2022

Sales Associate

The Home Depot Inc
02.2018 - 08.2020

91B Wheeled Vehicle Mechanic Sergeant/E-5

US Army National Guard
10.2015 - 10.2027

Associates Degree in Criminal Justice

Northwest Community College

Southaven High School