Melissa Loy
Corporate Human Resources Manager
Flintstone,GA
Summary
Strategic professional in human resources management known for high productivity and efficient task completion. Possess specialized skills in talent acquisition, employee relations, and performance management. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness. Skilled in talent acquisition, performance management, employee relations, and compliance with labor laws. Demonstrated ability in fostering positive workplace environments and facilitating productive team dynamics.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Corporate Human Resources Manager
SISKIN STEEL & SUPPLY CO.
Chattanooga
02.2023 - Current
- Talent management, leadership development, employment law, policies, procedures, associate relations, compliance and organizational development
- Managed payroll processes, including driver payroll calculations, garnishments, bonus structures, and referral program payouts
- Oversaw operations across 6 locations in 3 states
- Handled unemployment claims and tribunal disputes
- All Union procedures to include disciplinary procedures at Management level and grievances
- All temporary staffing contracts and negotiations
- Employee and driver handbook creation to include annual updates
Employment Manager
JBS / PILGRIM'S
Chattanooga
09.2017 - 01.2023
- Oversaw hiring department personnel and recruitment processes, tracked applicants, and optimized advertisements across multiple channels, enhancing overall applicant flow.
- Created job postings for salary, SNE, and hourly positions to attract qualified candidates.
- Managed orientation department classes and onboarding process, facilitating a smoother transition for new employees.
- Generated reports for I9 management, Equifax reverification, Tru Diligence background checks, and Jobvite requisition/application dispositions to ensure compliance.
- Processed invoices and managed event and supply orders to support organizational operations.
Human Resources Supervisor
JBS / PILGRIM'S
Chattanooga
09.2017 - 01.2023
- Managed recruitment processes for diverse positions across multiple facilities, aligning talent acquisition with organizational needs.
- Oversaw employee relations and resolved workplace conflicts, fostering a positive work environment and enhancing employee satisfaction.
- Supervised administration of personnel actions, including disciplinary actions, investigations, separation notices, exit interviews, and payroll corrections, ensuring compliance and adherence to policies.
- Developed training programs to enhance employee skills and compliance.
Human Resources Coordinator Orientation Trainer
JBS / PILGRIM'S
Chattanooga
09.2017 - 01.2023
- Coordinated orientation and six-week new hire onboarding schedule, delivering Alchemy video training and outlining policies, procedures, and employment expectations to facilitate smooth integration.
- Coordinated recruitment efforts for various positions within a large food processing company.
- Maintained employee records and ensured compliance with company policies and regulations.
- Assisted in onboarding processes for new hires across multiple departments.
Branch Administrator
DICKINSON FLEET SERVICES
Doraville
01.2011 - 01.2012
- Managed payroll and daily operations for Doraville branch, computing benefits and payroll for 50+ employees.
- Managed daily operations and administrative functions for fleet service branch.
- Coordinated new hire orientations and exit interviews, ensuring smooth transitions for staff.
- Coordinated schedules for maintenance and repair of vehicles in the fleet.
- Processed customer requests and inquiries efficiently to ensure satisfaction.
Warranty Coordinator
US XPRESS ENTERPRISES INC.
Chattanooga
09.2001 - 03.2010
- Coordinated warranty claims for over 13,000 pieces of equipment, ensuring timely processing and resolution.
- On target to meet goal of $500,000 in warranty claims per month
- Processed and filed claims for Peterbilt / Paccar, International and Freightliner
- Managed the service and repair of equipment while minimizing the time of these repairs. This included overseeing the total loss units at both the corporate and terminal levels.
- Reduced repair costs for equipment, achieving savings exceeding 15% per repair through strategic vendor negotiations.
- Maintained excellent supplier relations and negotiated repairs.
- Oversaw sale process for salvage equipment, ensuring compliance with company standards.
Direct Freight Coordinator and Exception Specialist
US XPRESS ENTERPRISES INC.
Chattanooga
09.2001 - 03.2010
- Negotiated freight sales and rates, ensuring competitive pricing for customers.
- Monitored order status post-submission to verify timely receipt and delivery.
- Secured proofs of delivery and updated company database for accurate billing.
Liability Adjuster
US XPRESS ENTERPRISES INC.
Chattanooga
09.2001 - 03.2010
- Conducted investigations into accidents to identify and prevent fraudulent claims.
- Negotiated out of court settlements with adverse parties, collaborating with attorneys and adjusters to assess liability.
- Oversaw subrogation claims, ensuring compliance with legal standards and timely resolutions.
- Processed cargo claims by investigating incidents and coordinating with stakeholders.
Claims Operator
US XPRESS ENTERPRISES INC.
Chattanooga
09.2001 - 03.2010
- Supported 8000 drivers by managing accident reports and facilitating timely claims processing.
- Managed switchboard operations and processed claims for handoff to in-house Adjusters.
- Ensured compliance with safety protocols during daily operations and equipment use.
- Monitored inventory levels and reported discrepancies to management for resolution.
Skills
- HRIS applications and management
- Data management systems
- Microsoft Office suite
- Performance management strategies
- Employee relations and engagement
- Talent acquisition and onboarding
- Payroll processing and administration
- Policy development and writing
- Data analysis and reporting
- Negotiation techniques
- Resource allocation strategies
- Grievance resolution processes
- Staffing and recruitment expertise
- HR analytics and insights
- Fleet management systems
Certification
CPR and defibrillator training certification
Hris Applications
- Dayforce
- Benefits-Life, STD, LTD, FMLA
- ICIMS ATS
- AS400
- Kronos
- SAP
- Cetaris
- Equifax/ I9 Management
- All Microsoft Applications - Power Point, Excel, Word, Office 365, Publisher
- E-Payroll
- Paylocity Payroll System
- Alchemy Manager Training Systems
- Fleet Management Systems to include DISA, InfinIT-I, Geotab,T27 Fleet systems
Timeline
Corporate Human Resources Manager
SISKIN STEEL & SUPPLY CO.
02.2023 - Current
Employment Manager
JBS / PILGRIM'S
09.2017 - 01.2023
Human Resources Supervisor
JBS / PILGRIM'S
09.2017 - 01.2023
Human Resources Coordinator Orientation Trainer
JBS / PILGRIM'S
09.2017 - 01.2023
Branch Administrator
DICKINSON FLEET SERVICES
01.2011 - 01.2012
Warranty Coordinator
US XPRESS ENTERPRISES INC.
09.2001 - 03.2010
Direct Freight Coordinator and Exception Specialist
US XPRESS ENTERPRISES INC.
09.2001 - 03.2010
Liability Adjuster
US XPRESS ENTERPRISES INC.
09.2001 - 03.2010
Claims Operator
US XPRESS ENTERPRISES INC.
09.2001 - 03.2010