Melissa Martin
Durham,NC
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Suhsioki
Durham , NC
05.2019 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Nanny
Independent Employer
Durham, NC
03.2021 - 01.2024
- Monitored the children's playtime to ensure safety and wellbeing.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Kept detailed records of each child's progress including meals eaten, naps taken..
- Gave medication to children as directed by parents or guardians.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
Education
Certified Nursing Assistant - Nursing Assistant
Chaz Training School
Durham, NC06-2024
Associate of Science - Biology
Durham Technical Community College
Durham, NCHigh School Diploma -
CE Jordan Highschool
Durham NC06-2021
Skills
- Staff Management
- Customer Engagement
- Passion for customer satisfaction
- Complaint resolution
- Menu development
- Restaurant operations management
References
References available upon request.
Timeline
Nanny
Independent Employer
03.2021 - 01.2024
Restaurant Manager
Suhsioki
05.2019 - Current
Certified Nursing Assistant - Nursing Assistant
Chaz Training School
Associate of Science - Biology
Durham Technical Community College
High School Diploma -
CE Jordan Highschool
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