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MELISSA MARTIN
Business Owner
Pleasant Grove,UT
Summary
Dynamic leader with extensive store management experience, driving profitability and enhancing customer satisfaction. Proven track record in team development and operational efficiency, fostering a collaborative culture that promotes brand recognition and employee growth.
Overview
33
33
years of professional experience
Work History
Owner
A Few Of My Favorite Things
Pleasant Grove , UT
01.2026 - Current
- Curated product selection to enhance customer experience and engagement.
- Managed daily operations and logistics for a specialty retail store.
- Led startup and creation of operational procedures and workflow planning.
- Developed strategic plans to increase profitability and efficiency.
- Oversaw budgeting and financial management.
- Established vendor relationships for sourcing unique merchandise and supplies.
- Implemented visual merchandising standards to create appealing product displays.
- Created marketing campaigns to attract new customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Store Manager
Lotus
Draper , UT
02.2025 - 01.2026
- Managed daily store operations and ensured adherence to company policies.
- Analyzed sales reports to identify trends and adjust merchandising strategies.
- Enhanced workflow productivity by hiring and developing talent to build a skilled team.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reconciled daily sales figures to ensure accurate financial reporting. Reconciled cash and made bank deposits to facilitate opening and closing duties.
- Coordinated promotional events to enhance product visibility in the community. to increase product awareness.
- Planned promotions and discounts based on market trends to drive sales growth.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Owner
Symbolic Reflections
McKinney, TX
08.2022 - 01.2025
- Assisted clients in overcoming traumas, addictions, anxiety, and unhealthy behaviors, empowering them to create and live fulfilling lives.
- Cultivated strong client relationships through active listening and personalized support.
- Tracked patient progress using standardized scales and assessments to ensure effective treatment outcomes.
Big Box Combo Store Manager
Downeast Home & Clothing
Spanish Fork, Utah
10.2021 - 07.2022
- Managed daily operations of managers, team leads, and sales associates in all departments, including Home Sales, Home Operations, Inventory, and Visual Merchandising.
- Established performance expectations for employees and executed improvement plans to achieve targets.
- Fostered team-oriented culture focused on achieving sales, service, and productivity goals.
- Analyzed store reports to evaluate KPIs, increase sales, monitor inventory and reduce controllable expenses.
- Monitored store inventory levels and recognized for achieving zero losses due to active inventory management control and procedures.
- Developed and enforced loss prevention strategies that effectively reduced shrinkage and controlled theft.
- Directed and maintained store merchandising standards to present organized and engaging in-store experience.
- Recruited, interviewed and hired new employees based on strengths, preparedness, potential and work experience.
- Monitored all store operations to ensure compliance with SOPs and safety regulations.
Multi Store Manager
Legends Market & Mercantile
Springville, UT
05.2021 - 09.2021
- Oversaw daily operations, enhancing efficiency and fostering team collaboration through process improvements.
- Analyzed and optimized sales, marketing and promotional strategies to drive revenue growth.
- Leveraged industry and operational knowledge to create new revenue streams aligned with market trends.
Store Retail/Operations Manager
Minky Couture
Orem, UT
02.2018 - 09.2020
- Contributed to the growth of Minky Couture from a boutique store to a national brand, increasing sales from $150,000 to $3,000,000 annually.
- Managed all aspects of retail operations, including hiring, training, scheduling, developing the sales team, merchandising, inventory, and office administration.
- Led weekly meetings with CEO and Executive Team to discuss sales performance, marketing strategies, product development, inventory control and all other operations to improve performance at all store locations.
- Fostered a collaborative team culture by encouraging open communication and teamwork among employees. focused on achieving productivity goals.
- Built, motivated, and retained store management and hourly team members, receiving recognition for excellence in these efforts.
- Guided employees in building rapport with customers, fostering trust, and effectively resolving concerns.
- Established partnerships with area businesses to enhance brand awareness and drive corporate sales.
Medical Billing Assistant
AR Operations
Pleasant Grove, Ut
04.2014 - 01.2018
- Reviewed clinical statements and assigned standard codes using CPT, ICD-10-CM, and HCPCS Level II to ensure compliance.
- Verified coverage with insurers and submitted required forms, facilitating timely payments.
- Translated health care services into coded medical claims, ensuring accurate submission to insurance carriers.
Office Manager
Perfect Floor
Orem, UT
02.2004 - 01.2007
- Developed and implemented office management systems to improve organizational effectiveness.
- Managed accounts payable and receivable processes while coordinating vendor interactions.
- Addressed conflicts and resolved concerns with attention to detail and problem-solving skills.
Retail Store Manager
Wet Seal
Salt Lake City, UT
04.2002 - 01.2004
- Launched new retail chain store in designated location and exceeded sales and profit goals at the end of the first year.
- Recognized for excellence in building and motivating management and hourly teams and modeling customer service techniques to employees.
- Established performance expectations and implemented tailored improvement plans to guide employees in meeting targets.
- Scheduled staff and delegated tasks to ensure adequate coverage and uphold store standards.
- Monitored team adherence to policies and procedures, actively supporting underperforming employees to achieve compliance.
Outside Sales Manager
Hague International
Shelley, ID
05.2001 - 04.2002
- Increased monthly sales by implementing strategies to develop and expand existing customer base.
- Utilized diverse sales techniques, including surveys, networking, and cold calls, to enhance revenue generation.
- Maintained regular contact with customers to ensure alignment with their evolving needs and maximize service delivery.
- Trained and motivated sales representatives to grow business and meet sales goals.
- Reviewed activity reports, sales, and financial statements to measure productivity and goal achievement.
- Addressed customer complaints related to sales and service to ensure satisfaction and retention.
Store Manager
Victoria's Secret
Idaho Falls, ID
07.1999 - 05.2001
- Opened new retail location to enhance brand presence and exceeded sales and profit goals.
- Managed all store operations, including sales and inventory management.
- Fostered team-oriented culture aligned with sales, service, and productivity goals.
- Established performance expectations and executed improvement plans to support employees in achieving targets.
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
- Met regularly with department leaders to update policies and improve team performance.
- Taught employees how to connect with customers, build trust, and independently handle routine concerns.
- Developed loss prevention strategies that reduced shrinkage through enhanced theft controls.
Dept. Manager
Nordstrom
Sandy, UT
01.1994 - 01.1998
- Interviewed, hired, and trained all employees and scheduled work hours and oversaw employee shift changes.
- Developed and executed merchandising strategies, contributing to achievement of department sales goals.
- Established and promoted customer service standards, ensuring consistent target fulfillment.
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
- Oversaw employee performance management through discipline, coaching, and counseling, fostering team accountability.
- Trained employees on department policies and procedures.
- Documented department activities through logs, reports, and updates.
Education
Salt Lake Community College
Salt Lake City, UtahIdaho State University
Idaho Falls, IdahoUtah Valley University
Orem, UtahSkills
- Sales Management
- Inside Sales
- Outside Sales
- Business Development
- Account Management
- Sales and marketing
- Revenue growth
- Client relationship building
- Partnership building
- Training
- Employee development and retention
- Project Management
- Operations management
- Store operations oversight
- Financial management
- Loss prevention strategies
- Networking and collaboration
- Strategic planning
- Time Management
- Customer service
- Team building and leadership
- Operations management
Additional Information
Proficient in Microsoft Word, PowerPoint, and Excel. Monitored and controlled department budget to grow revenue and contain expenses. Built relationships with vendors and monitored supply chain to spot and correct deficiencies. Collaborated with finance personnel to foster streamlined accounts payable, accounts receivable and payroll processes. Monitored store inventory levels and ordered new equipment to prevent shortages. Directed and maintained store merchandising standards to present organized and engaging in-store experience. Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
Timeline
Owner
A Few Of My Favorite Things
01.2026 - Current
Store Manager
Lotus
02.2025 - 01.2026
Owner
Symbolic Reflections
08.2022 - 01.2025
Big Box Combo Store Manager
Downeast Home & Clothing
10.2021 - 07.2022
Multi Store Manager
Legends Market & Mercantile
05.2021 - 09.2021
Store Retail/Operations Manager
Minky Couture
02.2018 - 09.2020
Medical Billing Assistant
AR Operations
04.2014 - 01.2018
Office Manager
Perfect Floor
02.2004 - 01.2007
Retail Store Manager
Wet Seal
04.2002 - 01.2004
Outside Sales Manager
Hague International
05.2001 - 04.2002
Store Manager
Victoria's Secret
07.1999 - 05.2001
Dept. Manager
Nordstrom
01.1994 - 01.1998
Salt Lake Community College
Idaho State University
Utah Valley University