Melissa Martinez
Rock Valley,IA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
1
1
Language
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Front Desk Receptionist
Grand Stay Hotel and Suites
Rock Valley, IA
08.2022 - 10.2026
- Greeted hotel guests with professional service at Grand Stay Hotel and Suites front desk.
- Checked in and checked out guests using property management system.
- Answered multi-line calls and routed inquiries to proper hotel departments.
- Processed reservations, modifications, and cancellations with accurate guest information.
- Handled payment transactions, folio details, and cash drawer balancing.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments, folios, and billing details at front desk.
Picker
D&D Global
Rock Valley, IA
03.2020 - 08.2022
- Quick paced
- Scanned inventory items using handheld barcode equipment.
- Moved stock to staging areas for loading.
- Checked product codes against D&D Global order slips.
- Packed picked products for shipment and storage.
- Sorted incoming inventory by location and category.
- Maintained clean work areas and safe aisle access.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Confirmed items picked for orders by keying codes into system.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Back of House Team Member
Pizza Ranch
Rock Valley, IA
07.2019 - 04.2020
- Monitored buffet lines and replenished food during Pizza Ranch service.
- Followed food safety, temperature, and handling procedures in Pizza Ranch kitchen.
- Supported opening and closing routines for Pizza Ranch back of house.
- Organized storage space for food items to ensure efficient retrieval during busy times.
- Performed additional duties as requested by management team members.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Transferred supplies and equipment between storage and work areas by observing safe lifting standards.
Education
Associate of Arts - Psychology
Northwest Iowa Community College
Sheldon, Iowa 08.2023 - 12.2025
Rock Valley High School
Rock Valley, IASkills
- Customer service
- Active listening
- Conflict resolution
- Microsoft Office
- Task delegation
- Spanish speaker
Languages
Spanish
Native/ Bilingual
Timeline
Associate of Arts - Psychology
Northwest Iowa Community College
08.2023 - 12.2025
Front Desk Receptionist
Grand Stay Hotel and Suites
08.2022 - 10.2026
Picker
D&D Global
03.2020 - 08.2022
Back of House Team Member
Pizza Ranch
07.2019 - 04.2020
Rock Valley High School