Melissa Matias
Glendale,AZ
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Able to be in intense situations while remaining calm and collected.
Overview
2025
2025
years of professional experience
Work History
Cashier
Pullano's Pizza and Wings
Glendale, AZ
02.2022 - Current
- Greet customers promptly and respond to their questions.
- Count the money in the cash drawer at the beginning of the shift to ensure that the amounts are correct, and there is sufficient change.
- Provide excellent customer service while promoting loyalty programs to increase sales potential.
- Train new team members in cash register operation, stock procedures, and customer service.
- Resolve customer complaints professionally.
- Answer phone calls to assist customers with questions and orders.
- Deal with problem-solving with customers.
- Multitask between taking orders and preparing others.
Retail Stock Associate
Hollister.Co
Glendale, AZ
10.2022 - 12.2022
- Maintained inventory levels by restocking shelves and rotating stock.
- Assisted customers with product selection and answered questions regarding products.
- Organized backroom stock shelves to maximize space utilization.
- Provided excellent customer service in a friendly, courteous manner.
Education
Bachelor of Arts - Criminology And Criminal Justice
Arizona State University
Tempe, AZ05-2027
Skills
- Customer Service
- Staff Training
- Issue Resolution
- Time management skills
- Money Handling
- Safety methods
- Patience
- Strong Communication Skills
Languages
Spanish
Native/ Bilingual
Affiliations
- Participated in a Teen Court program in High School, dealing with the youth and their troubles
- Had to make decisions with peers about what punishment is reasonable for the crime that was committed.
Timeline
Retail Stock Associate
Hollister.Co
10.2022 - 12.2022
Cashier
Pullano's Pizza and Wings
02.2022 - Current
Bachelor of Arts - Criminology And Criminal Justice
Arizona State University
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