Open To Work
Melissa Matsinger
Reading,PA
To know what is right and not to do it is the worst cowardice.
Confucius
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Reading, PA, US19607
Open to relocation: No
Salary Range
15/hr - 22/hrImportant To Me
Work-life balanceFlexible work hoursCareer advancementPersonal development programsSummary
Versatile professional with extensive experience in customer service across diverse roles. Expertise in optimizing operations, managing guest interactions, and promoting teamwork to improve service quality. Demonstrated adaptability in fast-paced environments while upholding high standards of cleanliness and organization.
Overview
4
4
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Host/Server
Liberty Ale House
Reading, Pennsylvania
02.2026 - 04.2026
- Greeted guests warmly to ensure enjoyable dining experiences.
- Coordinated reservations and seating arrangements to optimize guest flow during peak hours.
- Facilitated communication of guest needs and special requests to servers, enhancing dining experiences.
- Fostered positive relationships with front-of-house and kitchen staff to enhance teamwork.
Barback/Server
Kimball's Pub
Williamsport, Pennsylvania
01.2024 - 12.2025
- Worked in a seasonal role during university years, gaining valuable experience.
- Consistently checked inventory levels and communicated needs to the management team.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Assisted customers as needed, providing excellent service and support.
Professional House Cleaner
Cleaning Authority
Exton, Pennsylvania
05.2025 - 08.2025
- Cleaned residential homes using industry-standard equipment and eco-friendly products.
- Executed detailed checklists to ensure thorough cleaning and client satisfaction.
- Managed time efficiently to complete multiple cleaning assignments each day.
- Engaged positively with clients and guests to foster a welcoming environment.
Server/Food Runner
Righteous Tap House
10.2023 - 12.2023
- Provided exceptional customer service in a fast-paced restaurant environment.
- Accurately processed customer orders through point-of-sale systems, ensuring timely service.
- Highlighted desserts, appetizers, and specialty drinks to enhance customer experience and drive sales.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Inventory Clerk
Ace Hardware Pet and Farm
03.2022 - 09.2023
- Coordinated with suppliers to secure timely deliveries and ensure proper restock.
- Communicated with customers through telephone and email, resolving inquiries and enhancing customer satisfaction.
- Assisted coworkers with tasks and resolved customer complaints, fostering a collaborative work environment.
- Provided detailed product descriptions and managed various projects.
Education
B.A. - Emergency Management and Homeland Security
01.2024 - 05.2028
- CRU Member, 2024-2026
- EMHS Member, 2024-2026
A.A - Liberal Arts
01.2019 - 05.2023
GPA: 3.9
High School Diploma -
08.2016 - 06.2020
GPA: 3.8
Skills
- Customer service
- Multitasking and organization
- Leadership and communication
- Innovative problem-solving
- Critical thinking
- Emergency management
- Project management
- Audit and inventory
- Research skills
References
Available upon request.
Communication Skills
I coordinated with customers, coworkers, and suppliers to ensure efficient task completion, effective leadership, and achievement of company goals.
Certification
- RAMP Server/Seller Training, PA Liquor Control Board, 2024
Timeline
Host/Server - Liberty Ale House
02.2026 - 04.2026
Professional House Cleaner - Cleaning Authority
05.2025 - 08.2025
Pennsylvania School of Technology - B.A., Emergency Management and Homeland Security
01.2024 - 05.2028
Barback/Server - Kimball's Pub
01.2024 - 12.2025
Server/Food Runner - Righteous Tap House
10.2023 - 12.2023
Inventory Clerk - Ace Hardware Pet and Farm
03.2022 - 09.2023
Delaware County Community College - A.A, Liberal Arts
01.2019 - 05.2023
Upper Darby High School - High School Diploma,
08.2016 - 06.2020