Melissa McAdory
Summary
-Successful in fast-paced, deadline-driven environments to manage goals and team development. Strong background in customer relations and leadership development. Skilled in training and motivating teams to achieve operational excellence and customer satisfaction, actively contributing to improved processes and revenue growth.
-Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
-Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
-Reliable individual demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
-Proven ability to enhance customer satisfaction and drive sales through clear communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Route Sales Specialist
Frito-Lay
Fort Worth
01.2023 - Current
- Delivered products to assigned routes ensuring timely service.
- Built strong relationships with customers to enhance satisfaction.
- Loaded and unloaded products safely following company guidelines.
- Maintained vehicle cleanliness and conducted routine inspections.
- Resolved customer issues promptly to maintain service quality.
- Utilized handheld devices for order tracking and reporting accuracy.
- Provided customer service through problem solving, product knowledge, and order accuracy.
- Identified potential areas for improvement in current operational processes.
- Established relationships with customers by providing quality products and services.
- Ensured compliance with DOT regulations related to the operation of commercial motor vehicles.
- Verified loads against shipping papers prior to departure.
- Developed product displays to enhance customer engagement and drive sales.
- Trained new team members on merchandising standards and best practices.
- Maintained visual merchandising standards in alignment with brand guidelines.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Store Manager
7 Eleven Franchise
Arlington
05.2022 - 01.2023
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage in order to maintain inventory accuracy.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Addressed customer concerns with suitable solutions.
- Updated and maintained store signage and displays.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
District Manager/Accounts Manager
Liberty Gas Mart, Inc
Beloit
02.2007 - 05.2022
- Assisted store managers with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Hired and trained new team members in cash register operation, stock procedures and customer services.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built and maintained productive relationships with employees.
- Tracked company inventories, placed product orders, moved excess stock and arranged products to improve sales.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines for multiple sites.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
- Prepared payroll reports and examined payroll register to detect errors and improve accounting accuracy for approximately 50 employees.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Processed employee rehires, transfers, terminations and withholdings.
- Initialized background checks for potential new hires.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Balanced sales, reconciled cash and credit card/charge accounts daily for multiple sites.
- Performed cash deposits daily for multiple sites.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Collected monthly assessments, rental fees, deposits and payments.
- Handled resident complaints and expedited maintenance requests.
- Conducted property tours for potential tenants and answered questions pertinent to property.
- Learned roles of other departments to provide coverage and keep stores operational.
- Handled employee discipline and termination to address policy infractions.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Held exit interviews and documented information discussed with employees.
- Conducted regular sales meetings to review performance and set goals.
- Created and presented monthly reports to management on sales performance.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Sanitor/ Packer
Frito Lay, Inc
Beloit
10.2005 - 06.2014
- Cleaned packaging and production areas effectively and efficiently.
- Applied industrial chemicals safely to clean surfaces in packaging and production areas.
- Handled, labeled and stored various hazardous chemicals and solutions safely to prevent injuries.
- Followed sanitation schedule and documented cleaning activities.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Held backfills in both FSQT and sanitor operator positions.
- Explained goals and expectations required of trainees.
- Organized and conducted training sessions for new employees.
Deli Team Lead
Walmart
Beloit
12.2004 - 10.2005
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Documented and entered special orders for event catering and party trays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Crew Leader
Wendy's Restaurant
Beloit
02.2001 - 12.2004
- Delegated daily tasks to team members to optimize group productivity.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Resolved issues among crew members by addressing problems immediately and mediating disagreements.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Provided exceptional service that reflected restaurant standards and core values.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
Education
Associates Degree - Criminal Justice
Blackhawk Technical College
Janesville, WI12.2022
High School Diploma -
Memorial High School
Beloit, WI01.2005
Skills
- Operations Management
- Budgeting & Finance
- Dispute Handling
- Microsoft Office
- Clear Communication
- Staff Coordination
- Employee Motivation and Guidance
- Customer Relations
- Team Building
- Data Entry
- Decision Making
- Sales and Marketing
- Deposits Management
- Knowledge of New Business Start-up Process
- New Construction
- Food Safety Qualified
- Payroll Administration
- Leadership Development
- Employee Handbook Development
- Employment Recordkeeping
- Employee Orientation
- Problem Solving
- Maintenance Request Oversight
- Monthly Fee and Payment Collection
- Property Showing
- Tenant Disturbance Handling
- Multitasking and Prioritization
- Issue Resolution
- Hiring and Firing
- Scheduling and Coordinating
- Punctual and Reliable
- Project and Team Leader
Timeline
Route Sales Specialist
Frito-Lay
01.2023 - Current
Store Manager
7 Eleven Franchise
05.2022 - 01.2023
District Manager/Accounts Manager
Liberty Gas Mart, Inc
02.2007 - 05.2022
Sanitor/ Packer
Frito Lay, Inc
10.2005 - 06.2014
Deli Team Lead
Walmart
12.2004 - 10.2005
Crew Leader
Wendy's Restaurant
02.2001 - 12.2004
Associates Degree - Criminal Justice
Blackhawk Technical College
High School Diploma -
Memorial High School