Melissa McClure
Pendergrass,GA
Summary
Dedicated professional with expertise in customer service, problem resolution, and animal care. Proven track record in managing operations and enhancing customer satisfaction.
Overview
25
25
years of professional experience
Work History
Property Manager
Midgard Self Storage
2023.06 - 2025.10
- Managed daily operations, ensuring optimal facility functionality and customer satisfaction.
- Coordinated tenant communications, addressing inquiries and resolving issues promptly.
- Oversaw maintenance schedules, ensuring timely repairs and upkeep of property standards.
- Implemented marketing strategies to increase occupancy rates and enhance revenue streams.
- Conducted regular property inspections, identifying areas for improvement and preventive maintenance needs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Veterinary Assistant
Humane Society of Northeast Georgia
2021.10 - 2023.06
- Assisted veterinarians in administering treatments and medications to ensure animal health and wellbeing.
- Monitored animal behavior and vital signs, reporting changes to veterinary staff for timely intervention.
- Prepared examination rooms and surgical areas, maintaining cleanliness and organization for efficient workflows.
- Educated pet owners on proper care techniques, enhancing client satisfaction and promoting responsible pet ownership.
- Provided daily care for shelter animals, ensuring proper feeding and hygiene standards.
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
Patient Care Coordinator
Express Scripts
2020.10 - 2021.03
- Managed high-volume call environments while maintaining service quality and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving skills..
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Owner
Low Country Painting
2010.06 - 2020.03
- Managed daily operations, ensuring high-quality paint application and customer satisfaction.
- Oversaw project timelines, coordinating with clients to meet their specific requirements efficiently.
- Cultivated strong client relationships through effective communication and follow-up strategies.
- Managed day-to-day business operations.
- Prepared surfaces through sanding, patching, and cleaning for optimal paint adhesion.
- Maintained tools and equipment in excellent condition to ensure efficient operation.
- Painted surfaces using brushes, spray guns, and paint rollers.
Server
Captain Stan's Smokehouse
2011.03 - 2015.01
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed tables efficiently, optimizing seating arrangements to enhance service flow during peak hours.
- Trained and mentored new staff on menu knowledge, food safety standards, and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and loyalty.
- Maintained bar inventory, ensuring timely restocking of essential supplies and minimizing waste.
- Trained and mentored junior bartenders, promoting skill development and team cohesion.
Server
Cracker Barrel
2007.06 - 2010.06
- Trained and mentored new servers on menu knowledge and customer service standards.
- Streamlined table turnover processes to enhance guest satisfaction and reduce wait times.
- Delivered exceptional customer service, ensuring repeat business and positive dining experiences.
- Coordinated with kitchen staff to ensure timely order preparation and accuracy of meals.
- Resolved customer complaints effectively, maintaining high levels of guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Office Manager
Propool and Spas
2004.10 - 2007.06
- Managed vendor relationships, negotiating contracts to reduce costs and improve service quality.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste significantly.
- Monitored financial transactions, ensuring compliance with company policies and accuracy in reporting.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Entered and maintained accurate data across various platforms to ensure operational efficiency.
- Processed high volumes of information while adhering to strict deadlines and quality standards.
Kennel Manager
Tyler Animal Clinic
2001.03 - 2004.06
- Oversaw daily operations of kennel, ensuring animal safety and well-being.
- Managed scheduling for staff and veterinary services to optimize workflow.
- Coordinated with veterinarians on treatment plans, improving patient care outcomes.
- Supervised daily care and feeding of animals, ensuring health and well-being.
- Trained new staff on proper animal handling and facility protocols.
- Monitored animal behavior and health, reporting concerns to veterinarians promptly.
- Cared for physical and psychological needs of animals with regular walks and playtime..
Education
Some College (No Degree) - Statistics
Georgia Perimeter College
Atlanta, GAHigh School Diploma -
Salem High School
Conyers, GA1997-06
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Client communication
- Appointment scheduling
- Animal care
- Property management
Timeline
Property Manager
Midgard Self Storage
2023.06 - 2025.10
Veterinary Assistant
Humane Society of Northeast Georgia
2021.10 - 2023.06
Patient Care Coordinator
Express Scripts
2020.10 - 2021.03
Server
Captain Stan's Smokehouse
2011.03 - 2015.01
Owner
Low Country Painting
2010.06 - 2020.03
Server
Cracker Barrel
2007.06 - 2010.06
Office Manager
Propool and Spas
2004.10 - 2007.06
Kennel Manager
Tyler Animal Clinic
2001.03 - 2004.06
Some College (No Degree) - Statistics
Georgia Perimeter College
High School Diploma -
Salem High School