Melissa McGhee
Tucson,AZ
Summary
I have over ten years in outbound sales experience. Three years I worked from home without direct supervision of my superior. I surpassed my goals and exceeded the expectations of my boss. I am a very detail- oriented individual.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Fresh Foods Leasing LLC DBA Subway
Tucson, AZ
03.2023 - Current
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Sandwich Artist
RSRS DBA Subway
Tucson, AZ
01.2020 - 05.2023
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Documented customer orders and conveyed special requests to kitchen staff.
- Observed customer purchases in line and differentiated between standard portions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Prepared and presented food in compliance with health and safety guidelines.
Telemarketer
Southeastern Handicapped Services
Mobile, AL
01.2010 - 05.2020
- Utilized sales techniques to build customer interest and close sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
Education
Associate Degree Medical Billing And Coding - Associate Degree
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2018
Diploma -
Pascagoula High School
Pascagoula, MS05.1993
Skills
- Store operations
- Transaction Processing
- Business marketing
- Department Oversight
- POS Systems
- Direct Sales
- Records Maintenance
- Customer Service Management
- Sales expertise
- Regulatory Compliance
Timeline
Assistant Store Manager
Fresh Foods Leasing LLC DBA Subway
03.2023 - Current
Sandwich Artist
RSRS DBA Subway
01.2020 - 05.2023
Telemarketer
Southeastern Handicapped Services
01.2010 - 05.2020
Associate Degree Medical Billing And Coding - Associate Degree
Ultimate Medical Academy - Clearwater
Diploma -
Pascagoula High School