Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Mcglothlin

Honaker,VA

Summary

Accomplished Salon Owner/Operator at Glammy Girl Salon, adept in business management and customer service excellence, significantly enhanced client retention and salon operations. Skilled in financial planning and staff management, I spearheaded initiatives that streamlined salon efficiency and compliance, leveraging cosmetology expertise to foster growth and client satisfaction.

Overview

14
14
years of professional experience

Work History

Salon Owner/Operator

Glammy Girl Salon
02.2011 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.

Education

Computer And Information Sciences

Bristol Business College
Bristol Tn

Business

Southwest Virginia Community College
Richlands, VA

Cosmetologist -

Russell County Career And Technology Center
Lebanon Va
05.2010

Skills

  • Upselling Services
  • Salon Marketing
  • Skin care knowledge
  • Hair styling techniques
  • Appointment Scheduling
  • Customer Service
  • Decision-Making
  • Customer Service Management
  • Client Account Management
  • Financial Management
  • Inventory Tracking and Management
  • Purchasing and planning
  • Direct Sales
  • Cosmetology
  • Business Management

Timeline

Salon Owner/Operator

Glammy Girl Salon
02.2011 - Current

Computer And Information Sciences

Bristol Business College

Business

Southwest Virginia Community College

Cosmetologist -

Russell County Career And Technology Center

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Melissa Mcglothlin