Melissa McGowan
Manchester,NH
Summary
Results-Focused mail service professional focused on solving organizational problems and building strong teams as well as many years in customer service.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
PSE Sales & Distribution Clerk
United States Postal Service USPS
Milford, N.H.
04.2021 - Current
- Used automated mail processing equipment to sort and collate mail.
- Provided service and sales to walk-in customers.
- Planned routes and service updates to improve customer satisfaction.
- Maximized employee performance by setting effective objectives and standard practices.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted mail according to size, shape, and destination.
Cleaning Technician
Maid In The U.S.A.
Goffstown, NH
02.2017 - 03.2020
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Handled equipment, chemicals and materials properly and with caution.
- Worked on cleaning team to service offices and other commercial buildings.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Shift Leader Deli Associate
Harvest Market Natural Foods
Bedford, NH
09.2010 - 01.2017
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Assembly Line Worker
Harvey Industries Inc.
Manchester, NH
07.2009 - 09.2010
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Buffed out minor scratches and imperfections to improve product quality.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Boxed, labeled and transported items to support assembly operations.
- Performed hand-finishing of final products after assembling component parts for items.
- Calibrated equipment to maintain optimal performance.
Education
High School Diploma -
Manchester West High School
Manchester, NH 09.2001 - 06.2005
No Degree - Plumbing Technology
Manchester School of Technology
Manchester, NH 09.2004 - 06.2005
Skills
Production goal setting
Handling and sorting mail
Workplace safety
Loading and unloading
Post office operations
Sales background
Problem-solving skills
Punctual
Consistency
Timeline
PSE Sales & Distribution Clerk
United States Postal Service USPS
04.2021 - Current
Cleaning Technician
Maid In The U.S.A.
02.2017 - 03.2020
Shift Leader Deli Associate
Harvest Market Natural Foods
09.2010 - 01.2017
Assembly Line Worker
Harvey Industries Inc.
07.2009 - 09.2010
No Degree - Plumbing Technology
Manchester School of Technology
09.2004 - 06.2005
High School Diploma -
Manchester West High School
09.2001 - 06.2005