Melissa Meisner
Schenectady,NY
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
23
23
years of professional experience
Work History
Sales Associate
Advanced Auto Parts
07.2023 - Current
- SchAssisted customers in selecting automotive parts and accessories, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale (POS) systems to ensure efficient checkout.
- Maintained organized inventory displays, contributing to improved product visibility and sales potential.
- Collaborated with team members to meet daily sales goals and enhance store performance.
Call Center Representative
Newyork Department of Tax & Finance
07.2022 - Current
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Utilized call center software to document interactions and track customer issues efficiently.
- Adapted to various communication styles to effectively address diverse customer needs.
- Collaborated with team members to share insights and improve service delivery processes.
- Handled high call volumes while maintaining professionalism and composure under pressure.
- Engaged in ongoing learning of products and services to provide informed assistance to callers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Home Health Aide
Schenectady Family and Child Services
05.2018 - 07.2022
- Assisted patients with daily living activities, enhancing comfort and independence.
- Monitored vital signs and reported changes to healthcare teams for timely intervention.
- Developed personalized care plans in collaboration with healthcare professionals.
- Trained new staff on best practices for patient care and safety protocols.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Asset Protection Manager
Bjs Wholesales Club
02.2003 - 01.2016
- Developed and implemented loss prevention strategies to minimize shrinkage and protect company assets.
- Conducted thorough investigations of theft incidents, collaborating with law enforcement as needed.
- Trained staff on asset protection protocols to enhance compliance and awareness across all levels.
- Analyzed security systems and procedures, recommending enhancements to improve operational efficiency.
- Established relationships with local law enforcement to foster collaboration on theft prevention efforts.
- Facilitated regular audits and assessments of security measures, driving continuous improvement initiatives.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
Education
High School Diploma -
Schenectady High School
Schenectady, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Exceptional customer service
- Client service
Timeline
Sales Associate
Advanced Auto Parts
07.2023 - Current
Call Center Representative
Newyork Department of Tax & Finance
07.2022 - Current
Home Health Aide
Schenectady Family and Child Services
05.2018 - 07.2022
Asset Protection Manager
Bjs Wholesales Club
02.2003 - 01.2016
High School Diploma -
Schenectady High School