Melissa Mendoza

• Worked productively in fast-moving work environment to process large volumes of claims.
• Contributed to cost savings by identifying patterns of fraud or abuse within the claims system, initiating appropriate actions as necessary.
• Maintained accurate and up-to-date records of claim information.
• Expedited claim processing by promptly obtaining necessary documentation such as medical records, police reports, and witness statements.

Insurance Adjustors License in the following states:

CT, DE FL, GA, KY, NC, NM, OK, RI, NM, WV

• Communicated with clients regarding account services, statements, and balances.
• Assisted call-in customers with questions.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.

• Provided support in reconstructing damaged infrastructures following a catastrophe, aiding swift community recovery.
• Coordinated with local, state, and federal agencies for efficient resource allocation during relief efforts.

• Increased client base by identifying potential customers and initiating strategic outreach.
• Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.