Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Merida Cardona

Denison

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Cashier

Chicken Express
01.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Sanitation Worker

Ruiz Foods
08.2023 - 12.2024
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.

Housekeeper

Lone Star
09.2024 - 11.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.


Analyst

Milicom
10.2021 - 06.2023
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

Customer Service Representative

Milicom
10.2019 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Guatemala School
Guatemala

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Issue resolution

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Chicken Express
01.2025 - Current

Housekeeper

Lone Star
09.2024 - 11.2024

Sanitation Worker

Ruiz Foods
08.2023 - 12.2024

Analyst

Milicom
10.2021 - 06.2023

Customer Service Representative

Milicom
10.2019 - 10.2021

High School Diploma -

Guatemala School

Similar Profiles

CREATE PROFILE