Melissa Metz
Glenwood City,WI
Summary
Dynamic professional with extensive experience as a Shift Supervisor at Scooters Coffee Shop, recognized for exceptional customer service and staff training capabilities. Proven expertise in file organization and record maintenance, driving operational efficiency and enhancing team performance. Committed to delivering high-quality service while cultivating a safe and organized work environment. Developed critical thinking and problem-solving skills in a fast-paced IT setting, facilitating user support and effectively managing hardware and software issues to ensure seamless operations and client satisfaction.
Overview
1
1
year of professional experience
Work History
IT Technician
University of Minnesota - Twin Cities
11.2025 - Current
- Diagnosed and resolved technical issues, enhancing user satisfaction and productivity.
- Provided technical support to clients via phone and email, facilitating effective issue resolution.
- Collaborated with team members on IT projects, contributing to successful implementation of solutions.
Clerical Assistant
Smartecarte
06.2025 - Current
- Prepared and edited documents to produce precise, accurate and professional data.
- Processed documentation and maintained accurate records for team accessibility.
- Collaborated with team members to streamline workflows and improve efficiency.
Shift Supervisor
Scooters Coffee Shop
11.2024 - 08.2025
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Chemical Engineering
University of Minnesota
Minneapolis, MN05-2029
High School Diploma -
Baldwin-Woodville High School
Baldwin, WI05-2025
Skills
- Phone reception
- Information protection
- File organization
- Maintaining records
- Email management
- Desktop technical support
- Remote support
Timeline
IT Technician
University of Minnesota - Twin Cities
11.2025 - Current
Clerical Assistant
Smartecarte
06.2025 - Current
Shift Supervisor
Scooters Coffee Shop
11.2024 - 08.2025
Bachelor of Science - Chemical Engineering
University of Minnesota
High School Diploma -
Baldwin-Woodville High School