Melissa Miller
Langhorne,PA
Summary
Dedicated administrative assistant with a strong background in reimbursement management. Skilled in ensuring billing accuracy and maintaining confidentiality while enhancing patient satisfaction through proactive communication and efficient appointment scheduling.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
MCC Family Services
10.2023 - Current
- Served as a reliable resource for patients seeking information on available services.
- Maintained strict confidentiality of patient records, adhering to HIPAA guidelines.
- Enhanced patient satisfaction through prompt attention to inquiries and concerns, addressing issues both in-person and via phone or email.
- Scheduled appointments for providers.
- Handled intake and referrals documentation for new patients and helped coordinate care between therapist.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Prepared and processed patient referrals and transfer requests.
Reimbursement Specialist
MCC Family Services
08.2016 - 10.2023
- Coordinated claims processing and ensured accuracy, resulting in reduced reimbursement delays.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Streamlined reimbursement processes by implementing efficient filing and tracking systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA2025
Skills
Appointment scheduling
Patient registration
Claims processing
Insurance verification
Reimbursement management
Billing accuracy
Claims follow-up
Electronic medical records
Data entry
Administrative support
Multi-line phone systems
Prescription management
Accomplishments
- Awarded "Employee of the Quarter" and "Employee of the year" for delivering outstanding administrative support
- Recognized by clients and upper management for expedient and effective service
- Achieved a certificate from Bucks County Community College for their leadership program
Timeline
Administrative Assistant
MCC Family Services
10.2023 - Current
Reimbursement Specialist
MCC Family Services
08.2016 - 10.2023
High School Diploma -
Neshaminy High School