Melissa Millmier
Akron,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Excellent communicator and positive attitude. Result oriented with proven ability to exceed targets and drive success in fast paced environments.
Overview
17
17
years of professional experience
Work History
Realtor
Self Employed Realtor
09.2015 - Current
- Negotiated property sales, ensuring favorable terms for clients and maximizing profitability.
- Conducted comprehensive market analysis to inform pricing strategies and enhance client decision-making.
- Developed and maintained strong relationships with clients, fostering trust and loyalty throughout transactions.
- Implemented targeted marketing campaigns utilizing social media platforms to attract potential buyers effectively.
- Guided clients through the home-buying process, providing expert advice on financing options and legal requirements.
- Evaluated property conditions during showings, advising clients on necessary repairs to maximize sale value.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Account Executive
InfoCision Management Corporation
10.2014 - 07.2016
- Developed and maintained strong client relationships to drive account growth
- Analyzed market trends to identify new business opportunities
- Collaborated with cross-functional teams to enhance service delivery
- Designed and implemented strategic marketing campaigns for existing accounts
- Trained and mentored junior team members on best practices in account management
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Senior Account Representative
InfoCision Management Corporation
07.2011 - 09.2014
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to strategize account growth and optimize service delivery.
- Analyzed client feedback to identify opportunities for product improvements and service enhancements.
- Spearheaded initiatives aimed at increasing revenue through upselling and cross-selling strategies within accounts.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Identified issues with proactive approach and resolved or escalated problems.
- Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
Account Representative
InfoCision Management Corporation
06.2009 - 07.2011
- Developed strong client relationships through effective communication and personalized service.
- Managed customer accounts, ensuring timely resolution of inquiries and concerns.
- Collaborated with cross-functional teams to enhance workflow efficiency and service delivery.
- Analyzed customer feedback to identify trends, informing strategies for service improvements.
- Analyzed accounts for delinquencies and other ongoing issues.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
Education
Bachelor of Arts - Political Science
University of Akron
AkronSkills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Schedule coordination
- Closing support
- Relationship building
- Client-oriented
- Client management
- Highly professional
- Expert Communicator
Timeline
Realtor
Self Employed Realtor
09.2015 - Current
Account Executive
InfoCision Management Corporation
10.2014 - 07.2016
Senior Account Representative
InfoCision Management Corporation
07.2011 - 09.2014
Account Representative
InfoCision Management Corporation
06.2009 - 07.2011
Bachelor of Arts - Political Science
University of Akron