Melissa Monteagudo Rodriguez
Palm Bay,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Marshalls Department Store
Palm Bay, FL
05.2023 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Cashier
Thrifty Specialty Produce & Meats
Palm Bay, FL
03.2022 - 02.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
Associate of Science - Engineering Technology
Eastern Florida State College
Palm Bay, FL05-2025
High School Diploma -
Palm Bay Magnet Senior High School
Melbourne, FL05-2022
Skills
- Customer Correspondence
- Customer Experience Improvement
- Inter-Department Collaboration
- Tracking Complaints
- Customer Complaint Resolution
- Quick learning
- Initiative
- Teamwork
- Tolerance to stress
- Positive attitude
- Follow instructions
- Concentration
Timeline
Customer Service Representative
Marshalls Department Store
05.2023 - 08.2023
Customer Service Cashier
Thrifty Specialty Produce & Meats
03.2022 - 02.2023
Associate of Science - Engineering Technology
Eastern Florida State College
High School Diploma -
Palm Bay Magnet Senior High School