Melissa Morehouse
East Patchouge,New York
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Varsity Home Service
06.2021 - 09.2023
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Future Tech Enterprise Inc.
02.2016 - 08.2020
- Responded to customer requests for products, services and company information.
- Regularly exceeded daily sales and product add-on quotas.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Entered customer interaction details to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Purchasing Assistant
Future Tech Enterprise Inc.
02.2014 - 02.2016
- Established and managed supplier and vendor relationships.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
Education
BBA - Business Administration And Management
American InterContinental University
Schaumburg, IL02.2016
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL07.2014
Skills
- Order Fulfillment
- Inbound and Outbound Calling
- Training development aptitude
- Good listening skills
- Account management
- Stock management
- CRM
- Creative problem solving
- Recordkeeping strengths
- Technical Support
- Documentation and reporting
- Outstanding communication skills
- Great at multitasking
- Ability to learn fast
- Customer Service
- Payment Processing
- Live Chat Support
- Account Management
- CPR and First Aid
- Lesson Planning and Preparation
- Attention to Detail
- Adapting to Classroom Needs
- Computer and Microsoft Office Skills
- Supervising Student Activities
- Classroom Management
Certification
- Teaching Assistant Certification
- CPR Certification
- First Aid & AED Certification
References
References available upon request
Timeline
Customer Service Representative
Varsity Home Service
06.2021 - 09.2023
Customer Service Representative
Future Tech Enterprise Inc.
02.2016 - 08.2020
Purchasing Assistant
Future Tech Enterprise Inc.
02.2014 - 02.2016
BBA - Business Administration And Management
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University