Melissa Morse
Covington,LA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Concentrix
05.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Document Preparation
Revolution Datay Systems
09.2016 - 12.2019
- Managed document preparation and delivery coordination of aged legal, law enforcement and hospital records.
Medical Office Assistant, Transcription, Data Entry, Clerical
Dr. David Clark
05.2014 - 10.2019
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
Customer Service Representative, Inbound Call Center
Sitel
04.2012 - 03.2014
- Assisting with customers questions/concerns, data entry, using mapping tools to assist in client's location, multi-tasking and use of multi-lines.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative/Sales, Clerical
Support.com
08.2011 - 04.2012
- Assisted ISP customer with technical issues and offered technical support products and services if issue was unable to be resolved.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Advocate Liaison
Brown & Brown Absence Services Group
06.2005 - 08.2011
- Achieved positive outcomes for clients by providing thorough legal research and drafting persuasive arguments.
- Advised clients on various legal matters, ensuring they understood their rights and options.
Advocate Liaison
Brown & Brown Absence Services Group
05.2023 - 11.2023
- Achieved positive outcomes for clients by providing thorough legal research and drafting persuasive arguments.
- Advised clients on various legal matters, ensuring they understood their rights and options.
Customer Service Representative/Sales
ClientLogic
12.2000 - 05.2005
- Responsibilities included diagnosis hardware and software issues and assisting with hardware installation, shipping of certain hardware, system updates and some software troubleshooting.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Medical Office Assistant - Medical Office Assistant
Pinnacle Career Institute
Kansas City, MOSkills
- Training Delivery
- Policy Development
- Benefits Administration
- Risk Mitigation
- Time management
- Problem-solving
- Interpersonal skills
- Team collaboration
- Effective communication
- Attention to detail
- Emotional intelligence
- Conflict resolution
- Critical thinking
Timeline
Advocate Liaison
Brown & Brown Absence Services Group
05.2023 - 11.2023
Customer Service Representative
Concentrix
05.2020 - 04.2022
Document Preparation
Revolution Datay Systems
09.2016 - 12.2019
Medical Office Assistant, Transcription, Data Entry, Clerical
Dr. David Clark
05.2014 - 10.2019
Customer Service Representative, Inbound Call Center
Sitel
04.2012 - 03.2014
Customer Service Representative/Sales, Clerical
Support.com
08.2011 - 04.2012
Advocate Liaison
Brown & Brown Absence Services Group
06.2005 - 08.2011
Customer Service Representative/Sales
ClientLogic
12.2000 - 05.2005
Medical Office Assistant - Medical Office Assistant
Pinnacle Career Institute
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