Salisa Houston
Cleveland,OH
Summary
Dedicated customer service representative with expertise in managing inquiries, processing orders, and improving service quality. Proven ability to resolve conflicts and deliver effective training, enhancing team collaboration and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Sherwin-Williams
Cleveland, OH
11.1991 - Current
- Managed customer inquiries and provided product information to increase customer satisfaction.
- Collaborated with team members to resolve customer issues and improve service quality.
- Processed orders accurately and efficiently using company software systems.
- Supported co-workers during peak times to ensure high-quality customer service.
- Conducted training sessions for new representatives on company policies and procedures to ensure consistent service delivery.
- Reported customer feedback to management for actionable service improvements and policy updates.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Regina High School
Cleveland, OH06-1988
Business Administration
Cuyahoga Community College
Cleveland, OHSkills
- Customer support
- Order processing
- Service quality improvement
- Conflict resolution
- Training delivery
Timeline
Customer Service Representative
Sherwin-Williams
11.1991 - Current
High School Diploma -
Regina High School
Business Administration
Cuyahoga Community College