Melissa Murillo
Stockbridge
Summary
I am dedicated and highly-motivated. I have customer service experience over 3-5 years in delivering exemplary customer support, resolving issues, managing inquiries, ad ensuring customer satisfaction. I am experienced in cash handling, excellent communication, curriculum development, scheduling, and etc. I have always been a team-player and work well with others or independently. I strive for the best everyday and set myself high expectations to meet everyday.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Hartsfield-Jackson Atlanta International Airport
09.2024 - 04.2025
- Increased positive personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- providing premier customer service to customers and being able to help in anyway possible.
Lead Sales Associate
Waffle House
04.2023 - 09.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained new sales associates to ensure consistent performance across the team.
Cleaning Supervisor
Maids4U
05.2020 - 07.2024
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
Lead Pre-K Teacher
ABC for TOTS
11.2023 - 03.2024
- Organized extracurricular activities for students, promoting social-emotional growth and fostering a sense of community within the school.
- Implemented creative teaching methods to make lessons more engaging, leading to higher levels of student interest and participation.
- Enhanced student comprehension by incorporating various learning styles and strategies in lesson planning.
- Developed strong relationships with each child under my care, recognizing their unique strengths and areas for growth while supporting their overall well-being at school.
Education
High School Diploma -
Heritage High School
Conyers, GA05-2021
Skills
- Customer service
- Scheduling
- Bilingual communication (English & Spanish)
- Documentation and reporting
- Health and safety compliance
- Active listening
- Problem resolution
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Brand Ambassador
Hartsfield-Jackson Atlanta International Airport
09.2024 - 04.2025
Lead Pre-K Teacher
ABC for TOTS
11.2023 - 03.2024
Lead Sales Associate
Waffle House
04.2023 - 09.2024
Cleaning Supervisor
Maids4U
05.2020 - 07.2024
High School Diploma -
Heritage High School
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