RACHAEL GRABIAK
Summary
Dedicated management professional with over 14 years of sales and account management experience, a strong history of building and managing customer relationships. Demonstrated exceptional performance, strong leadership, and a consistent work ethic throughout my career. Possess a commitment to providing unparalleled honesty, integrity, and professionalism.
Overview
14
14
years of professional experience
Work History
Multi Sales Manager
Verizon Wireless Zone
Fayette And Westmoreland Counties, PA
01.2017 - Current
- Handle customer relations issues, enabling quick resolution, and customer satisfaction with their product or service.
- Coach and counsel sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoting superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Train new personnel regarding company operations, policies and services.
- Promote available products and services to customers during service, account management, and order calls.
- Respond to customer concerns with friendly and knowledgeable service and remedy issues promptly and effectively.
- Consistently meeting and exceeding sales goals and metrics.
Store Manager
Verizon Wireless Zone
Connellsville, PA
05.2011 - 12.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Verizon Wireless Zone
Connellsville, PA
09.2009 - 04.2011
- Organized racks and shelves to maintain store visual appeal,
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyloyalty.
Education
High School Diploma -
Connellsville Senior High School
Connellsville, PA05.1999
Skills
- Sales Management
- Operations Management
- Time Management
- Recruiting
- Inventory Management
- Excellent Customer Experience
Timeline
Multi Sales Manager
Verizon Wireless Zone
01.2017 - Current
Store Manager
Verizon Wireless Zone
05.2011 - 12.2016
Sales Associate
Verizon Wireless Zone
09.2009 - 04.2011
High School Diploma -
Connellsville Senior High School