Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Melissa Murray

San Antonio,TX

Summary

Proven track record in enhancing customer experiences and team performance, notably at Kohl's. Skilled in customer service and time management, demonstrated through effective problem-solving and mentoring. Achieved high accuracy in transactions and significantly improved team efficiency, showcasing a strong work ethic and reliability.

Overview

21
21
years of professional experience

Work History

Cashier

Kohl's
07.2020 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Manager

Weinerschnitzel
08.2008 - 06.2013
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Receptionist

Otto Cap International
05.2002 - 09.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Preschool Teacher's Assistant

City of Rancho Cucamonga
08.2001 - 01.2002
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.

Education

High School Diploma - General Studies

Alta Loma High School
Alta Loma CA
06.1999

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality

Timeline

Cashier

Kohl's
07.2020 - 01.2023

Shift Manager

Weinerschnitzel
08.2008 - 06.2013

Receptionist

Otto Cap International
05.2002 - 09.2004

Preschool Teacher's Assistant

City of Rancho Cucamonga
08.2001 - 01.2002

High School Diploma - General Studies

Alta Loma High School

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Melissa Murray