Melissa Myers

Washington,IA

Summary

Proven leader in banking and finance with a track record of fostering robust client relationships and enhancing team productivity at CBI Bank & Trust. Specializes in operations management and customer service, achieving significant business growth. Excels in staff training and development, driving high performance and efficiency.

Overview

years of professional experience

Work History

AVP-Branch Manager, Washington/Kalona

CBI Bank & Trust

06.2005 - Current

Developed and maintained strong relationships with clients, resulting in increased business opportunities.
Enhanced team productivity by providing training and mentorship to junior staff members.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.

Manager

George Washington Credit Union

11.1997 - 06.2005

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Loan Administrator

Hawkeye Bank/Mercantile Bank

01.1994 - 09.1995

Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
Developed strong relationships with clients, resulting in repeat business and referrals for the bank.
Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
Assisted customers in understanding loan terms and conditions, providing clear explanations when necessary.

Sales and Marketing Assistant

CIVCO Medical Instruments

01.1992 - 01.1994

Assisted call-in customers with questions and orders.
Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.

Education

Accounting And Business Administration

American Institute of Business

Des Moines, IA

Banking And Finance

Kirkwood Community College

Cedar Rapids, IA

Skills

Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management

Operations Management
Sales management
Performance Evaluations
Business Development
Customer Service

Timeline