Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Naemi

ARROYO GRANDE,CA

Summary

Experienced professional with 19 years in client relationship management and appointment scheduling within financial and insurance services. Managed document processing for investment accounts and insurance claims, generated detailed reports, ensured compliance during audits, and notarized legal documents. Streamlined tracking of investment checks and premium payments to uphold accurate financial records.

Overview

20
20
years of professional experience

Work History

Office Manager

Financial Resources
San Luis Obispo, California
06.2006 - Current

· Assisted 2 financial planners in opening new accounts and maintaining current accounts.

· Managed a team of 5 insurance agents and trained them; acquainted them with varied insurance products used by organization to ensure knowledgeable salesmanship, contracted them with various insurance companies and provide back-office support.

· Open investment accounts and process transfers

· Keep up to date with rules and laws

· Assist clients with online access

· Interview prospective clients to obtain financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage.

· Customize insurance policies, calculate premiums and establish payment method.

· Ensure that policy requirements are fulfilled, including ordering medical exams, the completion of appropriate forms and working with the underwriter to get an approval.

· Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including life, long term care, disability, cancer, accident expense, critical illness, hospital indemnity and health insurance.

· Analyzed existing insurance policies and explained details of amount to the insured.

· Managed premium bookkeeping for the county

· Payroll twice a month

· Order investment prospectuses, retirement kits, insurance applications, brochures and office supplies.

· File various types of insurance claims such as disability, long term care, accident, cancer, critical illness and death claims.

· Run monthly insurance and financial reports for clients and associations.

· Maintained customer records and handled policy renewals.

· Provide annual audit support, hold accountable for all paperwork.

· Enjoy helping clients meet their insurance and financial needs.

· I am willing to further my education to meet any required qualifications

Notary Signing Agent

Melissa Naemi
Arroyo Grande
09.2010 - Current
  • Conducted notarizations for various legal documents and agreements.
  • Verified identities through government-issued identification checks.
  • Facilitated communication between clients and legal representatives.
  • Managed client appointments and maintained schedules efficiently.
  • Assisted clients in understanding the notarization process clearly.
  • Ensured compliance with state regulations governing notary practices.
  • Provided professional guidance on document preparation requirements.
  • Visited various sites statewide to provide mobile signing services.
  • Conducted detailed quality control checks on every document before returning them back to employers or lenders.
  • Delivered completed loan packages within specified deadlines set by employers or lenders.
  • Completed continuing education courses to stay updated on Notary Signing Agent practices.

Education

High School Diploma -

Allan Hancock College
Santa Maria, CA

Skills

  • Client relationship management
  • Claims management
  • Insurance compliance
  • Regulatory compliance
  • Financial analysis
  • Investment management
  • Monthly reporting
  • Accounting
  • Expense management
  • Accounts receivable
  • Client database management
  • Legal document management
  • Office operations
  • Calendar management
  • Deadline management
  • Policy compliance
  • Reception operations
  • Client needs analysis

Timeline

Notary Signing Agent

Melissa Naemi
09.2010 - Current

Office Manager

Financial Resources
06.2006 - Current

High School Diploma -

Allan Hancock College
Melissa Naemi