Melissa Nash
Oklahoma City,OK
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
35
35
years of professional experience
Work History
Sales Associate
Dillard's
Oklahoma City
11.2002 - 02.2026
- Enhanced customer satisfaction through personalized service and product knowledge.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on sales techniques and customer engagement strategies.
- Implemented visual merchandising standards to optimize product displays and drive sales.
- Developed strong relationships with customers, fostering repeat business and loyalty.
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Business Consultant
Merchant Services Inc.
Oklahoma City
06.1999 - 11.2002
- Analyzed client processes to identify inefficiencies and recommend actionable improvements
- Developed strategic plans to enhance operational workflows and drive business growth
- Facilitated workshops with stakeholders to gather requirements and align project goals
- Managed cross-functional teams to implement solutions that improved customer satisfaction
- Mentored junior consultants in best practices for client engagement and project management
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Customer Service Supervisor
United Farm Supply
Oklahoma City
11.1995 - 06.1999
- Supervised daily operations of customer service team, ensuring high-quality support and efficient workflow.
- Developed training materials to enhance team performance and improve customer interactions.
- Implemented process improvements, reducing response times and increasing customer satisfaction levels.
- Analyzed customer feedback to identify trends, driving strategic changes in service delivery.
Telemarketer
National Discount Services
Oklahoma City, OK
11.1994 - 11.1995
- Conducted outbound calls to promote services, enhancing customer engagement and satisfaction.
- Developed persuasive scripts to effectively communicate service benefits and address customer inquiries.
- Trained new telemarketers on best practices and effective communication techniques, improving team performance.
- Monitored call metrics to identify areas for improvement, leading to enhanced operational efficiency.
Cashier Cook
Wendy's, Saren Restaurants
Oklahoma City, OK
06.1992 - 11.1994
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring correct balance at end of shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Assisted in training new cashiers on operating procedures and customer service standards.
- Implemented best practices for maintaining cleanliness and organization in the checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Deli Clerk
Consumer's I G A
Oklahoma City, OK
10.1991 - 05.1992
- Provided excellent customer service by assisting shoppers with deli selections and product inquiries.
- Operated slicers, scales, and packaging equipment to prepare fresh deli items efficiently.
- Ensured compliance with food safety regulations by maintaining cleanliness and organization in the deli area.
- Collaborated with team members to restock inventory and maintain optimal product levels on display.
- Assisted in training new employees on proper procedures and best practices within the deli department.
- Conducted regular quality checks on products to ensure freshness and adherence to company standards.
- Implemented effective merchandising strategies to enhance product visibility and attract customer interest.
- Resolved customer complaints promptly, contributing to a positive shopping experience and customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Crew Leader
Dairy Queen
Santa Fe, NM
09.1990 - 10.1991
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored new crew members on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Monitored team members to verify work quality and address concerns.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Education
High School Diploma -
Gardiner Area High School
Gardiner, ME05.1985
Some College (No Degree) - Food Service
Capitol Area Regional Vocational Center
Augusta, MESome College (No Degree) - Tourism And Hospitality
Platt College
Oklahoma City, OKSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales expertise
Timeline
Sales Associate
Dillard's
11.2002 - 02.2026
Business Consultant
Merchant Services Inc.
06.1999 - 11.2002
Customer Service Supervisor
United Farm Supply
11.1995 - 06.1999
Telemarketer
National Discount Services
11.1994 - 11.1995
Cashier Cook
Wendy's, Saren Restaurants
06.1992 - 11.1994
Deli Clerk
Consumer's I G A
10.1991 - 05.1992
Crew Leader
Dairy Queen
09.1990 - 10.1991
High School Diploma -
Gardiner Area High School
Some College (No Degree) - Food Service
Capitol Area Regional Vocational Center
Some College (No Degree) - Tourism And Hospitality
Platt College