Melissa Navarro Dominguez

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Conducts virtual sales calls each week to review products, production, planning schedules, delivery timing and new product introductions; ensuring these sales calls are scheduled 1-2 weeks in advance.
• Prospects for new customers through phone calls, emails. Analyzes new business opportunities through market research. Serves as the first contact point with prospective customers to generate interest.

• Responsible for ensuring customer shipments leave the Amazon Fulfillment without issues.

• Execute order correction to resolve damaged, missing, overage, and hazmat issues to meet facility key performance metrics.

• Researched databases like FC Research, Sideline, Cartonediter to complete orders or track missing items of order. Aiding packers/ associates by printing ASIN labels for un scanned items.
• Aided with inventory count and facilitated training to help new associates find inventory needed to successfully fulfill orders.

• Managed inventory control, ordering supplies as needed to maintain adequate stock levels for clinic operations.
• Led the office’s operational functions for six doctors averaging up to 150 daily patients.
• Collaborated with chiropractors to develop individualized treatment plans, leading to better patient outcomes. Served as office translator and interpreter assisting with the office’s growing number of Spanish-Speaking patients.
• Assisted the marketing team with designing, creating, and developing marketing
  materials including social media posts including videos to help attract new customers.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Ran monthly and ah-hoc reporting to identify clients with near-expired or expired
  policies and overdue balances for appropriate customer follow up.
• Maintained high standards of customer service by building relationships with clients.

• Created and led training for new team members around office procedures, policies,
technological systems, software knowledge, and transactions including proper cash
handling.