Melissa Nikel
Sterling,MI
Summary
Detail-oriented office professional with extensive experience in coordinating daily operations and enhancing customer relations. Proven ability to streamline processes, organize events, and manage schedules effectively.
Overview
19
19
years of professional experience
Work History
Assistant Office Manager
Pardee Cancer Treatment Fund
Midland, MI
04.2024 - Current
- Coordinated daily office operations for cancer treatment initiatives, enhancing overall functionality.
- Organized meetings and community outreach events, increasing participation in awareness programs.
- Responded promptly to customer inquiries via phone and email, enhancing client relations.
- Drafted meeting agendas, notes, and documents, streamlining collaboration among team members.
- Assessed customer needs through direct communication to provide tailored support.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
Team Coordinator
Heartland Home Health and Hospice Care
Midland, MI
11.2021 - 05.2024
- Managed employee scheduling and kept track of important dates, including deadlines and meetings.
- Coordinated daily schedules for staff in home health and hospice services.
- Performed data entry, processed time cards, and validated documentation for billing and payroll.
Assistant Office Manager
Bayside Home Care
Midland, Mi
11.2019 - 10.2021
- Created and maintained employee schedules to ensure adequate staffing levels.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Entered information into system to update status reports.
Team Coordinator
Heartland Home and Hospice
Bay city , MI
01.2008 - 10.2019
- Oversaw staffing and scheduling for team of employees to keep workflows running efficiently.
- Coordinated daily schedules for staff in home health and hospice services.
- Managed inventory of medical supplies and equipment for patient care.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Standish Sterling Hight School
Standish, MI06-1995
Some College (No Degree) - General Studies
Delta College
Bay City, MISkills
- Office management
- Employee scheduling
- Scheduling support
- Team coordination
- Data entry
- Office administration
- Workflow coordination
- Budget management
- Financial reporting
- Document organization
- Scheduling appointments
- Recruitment coordination
Timeline
Assistant Office Manager
Pardee Cancer Treatment Fund
04.2024 - Current
Team Coordinator
Heartland Home Health and Hospice Care
11.2021 - 05.2024
Assistant Office Manager
Bayside Home Care
11.2019 - 10.2021
Team Coordinator
Heartland Home and Hospice
01.2008 - 10.2019
High School Diploma -
Standish Sterling Hight School
Some College (No Degree) - General Studies
Delta College