Melissa Oberstaedt
Howell
Summary
Proven Sales Consultant with a track record of enhancing customer satisfaction and boosting sales revenue at Hines Park Ford. Skilled in CRM and persuasive communication, adept at fostering customer relationships and implementing effective sales strategies. Achieved significant sales growth by mastering objection handling and lead generation.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Hines Park Ford
05.2016 - 12.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Associate
Kay Jewlers
08.2014 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Exercise Science
Grand Valley State University
Allendale, MISkills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Persuasive communication
- Prospecting skills
- Lead generation
- Sales strategies
Timeline
Sales Consultant
Hines Park Ford
05.2016 - 12.2024
Sales Associate
Kay Jewlers
08.2014 - 05.2016
No Degree - Exercise Science
Grand Valley State University
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