Melissa Ocampo
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
Arbys Resturant
07.2020 - 08.2025
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Resolved customer complaints effectively, maintaining high satisfaction levels through prompt service recovery actions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Associate of Applied Science - Dental Hygiene
Blinn College
Bryan, TXHigh School Diploma -
Bryan High School
Bryan, TX05-2020
Skills
- Workplace safety
- Quality control
- Customer service focus
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Arbys Resturant
07.2020 - 08.2025
Associate of Applied Science - Dental Hygiene
Blinn College
High School Diploma -
Bryan High School