Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Melissa Oliveira

Southborough,MA

Summary

Dynamic team leader and adept problem-solver with proven expertise in customer service and cash handling honed at Mamas Pizza And Cafe. Excelled in training and mentoring cashiers, enhancing team performance by fostering a positive environment. Skilled in conflict resolution, significantly contributing to customer retention and brand loyalty.

Knowledgeable [Desired Position] with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.

Offering strong interpersonal skills and willingness to learn and excel in retail environment. Brings foundational understanding of basic financial transactions and customer service principles, ready to be further developed. Ready to use and develop communication and organizational skills in [Desired Position] role.

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Cashier Team Lead

Mamas Pizza And Cafe
10.2023 - 01.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

High School Diploma -

Algonquin Regional High School
Northborough, MA
06-2024

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Team management
  • Conflict resolution
  • Performance monitoring

Languages

Portuguese
Native or Bilingual

Interests

  • Participating in local clean-up initiatives
  • Team Sports
  • Community Cleanup
  • Cooking

Timeline

Cashier Team Lead

Mamas Pizza And Cafe
10.2023 - 01.2025

High School Diploma -

Algonquin Regional High School
Melissa Oliveira